Resource, Referral& Outreach Specialist

Job DescriptionJob DescriptionBenefits:

• 401(k)
• Training & development
• Wellness resources

Salary Range
$20-$24

About Native C.O.R.E.
Native C.O.R.E. is a dedicated outreach organization committed to serving and uplifting the
Native American Community. Our mission revolves around providing essential services such as
education, referral to substance use disorder (SUD) programs, support for homeless individuals,
cultural education, and drug and alcohol prevention. We strive to empower individuals and
families within the community, fostering resilience and wellness.

We are dedicated to maintaining a diverse and inclusive workforce. While we do utilize a Native Preference hiring policy it is important to note that we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All applicants will be considered based on their qualifications and abilities.

Job Description
Resource, Referral, & Outreach Specialist also known as Housing Navigators serve as representatives of Native Directions Inc/Native C.O.R.E in providing direct service navigation and resource management to individuals experiencing homelessness within Native American community in the State of California. Navigators are members of the larger Outreach team, reporting to the Program Director and Project Manager. This role is vital in providing individuals experiencing homelessness with the service guidance, support and advocacy needed to successfully apply for and be placed into housing opportunities in the Sacramento region. Each Navigator will work in the general public alongside colleagues from the public and private sectors; professional behavior is expected at all times.

Other duties may be assigned.
Provide outreach and service connection to individuals experiencing homelessness or
are at risk of homelessness within the Native American community
Work with clients to end their cycles of homelessness outside of subsidized housing
options;
Work with clients to determine needs and connect with all available and appropriate
resources;
Document all contacts and outcomes assigned by the Outreach Manager;
Develop relationships with federal, state, and local agencies and partners that can
serve as referral resources;
Perform special assignments, such as participating in homeless census counts, data
processing, presentations, etc., as assigned by the Outreach Manager;
Build partnership networks with existing homeless service providers;
Ensure client information is secure and remains confidential;
Make regular and repeated contact with current and potential clients;
Create and maintain a positive relationship with all clients (past, current or potential);
Coordinate transportation for clients to and from appointments;
Make calls and coordinate hand-offs to service providers and clients families, as
applicable;
Assist clients with accessing services and housing.

Knowledge, Skills, Abilities:

Ability to prioritize required workload, which includes both time in the field and
administrative duties, such as paperwork, reports and data submission;
Knowledge and understanding of individuals experiencing homelessness and their
associated needs;
Knowledge of available social services in various counties, as well as how to access
them;
Knowledge of housing options for individuals experiencing homelessness;
Strong verbal and written communication skills, ensuring that all correspondence is
written in a professional manner;
Strong work ethic and ability to work independently;
Exercises patience during all interactions;
Works well under pressure to meet multiple, competing deadlines;
Demonstrates professional and cooperative behavior with colleagues and supervisors
at all times;
Experience working with a large diverse workforce of people with different cultures,
backgrounds, and opinions;
Ability to get along and work effectively with others;
Regular, predictable attendance is required.

Measures of Performance:

1. Critical Thinking Uses logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems.
2. Judgment and Decision Making choose the most appropriate one.
3. Dependability Can be relied upon to handle a fair workload, meet deadlines and commitments,
and accept responsibility for actions.
4. Quality of Work Demonstrates concern for the accuracy and quality of work, and takes steps to correct mistakes and improve the overall product.
5. Communication Organizes and expresses ideas and information clearly, using appropriate and
efficient methods of conveying the information.
6. Cross-Cultural Sensitivity Is aware of differences and is sensitive to the needs of different
cultures. Modifies behaviors and communications to accommodate these differences.
7. Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Develops alternative solutions; Works well in group problem
solving situations; Uses reason even when dealing with emotional topics.
8. Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to
others views; Gives and welcomes feedback; Contributes to building a positive team
spirit; Puts success of team above own interests; Supports everyones efforts to
succeed; Listens and responds constructively to other team members ideas; Offers
support for others ideas and proposals; Is open with other team members about his/her
concerns; Expresses disagreement constructively.
9. Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizations goals and values; Supports affirmative action and respects
diversity.
10. Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
11. Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Suggested Qualifications


A High School Diploma is required; Associates Degree (AA) or Bachelors Degree (BA)
highly desired or equivalent from two-year college or technical school; one year of
related experience and/or training; or, equivalent combination of education and
experience. Previous experience working with social services, in homeless prevention
or with non-profit organizations preferred.

Language Skills: Ability to read and interpret documents such as safety rules, instructions and procedure
manuals. Ability to write routine reports, and correspondence. Ability to speak
effectively before groups of clients or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet
software and the Microsoft Office Suite of products. Knowledge of basic office
equipment should include:
Internet and email, copy and fax machines, and telephone.

Certificates, Licenses, Registrations: A current CA drivers license and proof of auto insurance are required. The Navigator may be asked or required to transport clients in the agency vehicle, as directed by the Outreach Manager. All driving privileges are subject to a driving record review and the
employee may be required to pass an internal agency driving test prior to operating any
agency vehicle.

Physical and Emotional Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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