Visitor Services Associate

4 weeks ago

Buffalo, United States Buffalo and Erie County Botanical Gardens Full time
Job DescriptionJob DescriptionSalary: $15/hr

Visitor Services Associate Job Description

This is a part-time 20 hours per week, non-exempt position

Hourly Pay Rate: $15


Job Responsibilities: The Visitor Services Associate position plays a key role in the overall visitor experience at the Botanical Gardens. The Visitor Services Associate position supports the Visitor Services Team and the Visitor Services Manager.  This position ensures an exceptional visitor experience and helps with overall visitor orientation, general ticketing, and in the Gift Shop.


Visitor Services & Visitor Experience

  • Assisting with the daily duties of the Visitor Services Department, ensuring an internal and external exceptional visitor experience is always upheld.
  • Lead by example to ensure a welcoming environment and an excellent experience for visitors from arrival to departure.
  • Work at the Admissions and Gift Shop counters selling tickets, selling memberships, and asking visitors for donations.
  • Work at the Admissions and Gift Shop counters promoting retail sales by engaging and recommending merchandise to visitors.
  • Regularly checking the organization’s website and program calendar to ensure full knowledge of all exhibits, collections, events, and classes to provide the best customer service to all visitors.
  • Help the Visitor Services Team monitor the organization’s info box and voicemail in a professional and timely manner.
  • Count daily cash drawer to ensure accuracy.
  • Is a champion for the organizational wide software - Altru.
  • Positively serve as a representative of the Botanical Gardens.

Teamwork

  • Establish and maintain positive relationships with co-workers, vendors, and volunteers.
  • Share in the housekeeping of the admission area, Gift Shop and the Botanical Gardens to ensure staff and visitor safety.
  • Work collaboratively with staff to promote open communication regarding activities on the shared
  • Take initiative and work with the entire team to ensure thoughtful compliance with the organization’s Mission, Vision, Policies, Procedures, Core Values, Inclusion Code of Conduct and Strategic Plan.
  • Required to work a flexible Some evenings, weekends and holidays will be required.
  • Assist at Botanical Gardens events/exhibits as needed.
  • Performs other duties as required.

 

Education, Skills, Qualifications:


Education and Experience

A High School or equivalent diploma and a minimum of one years’ experience in retail, hospitality, guest services are required. Practical work experience in a museum, not-for-profit organization, sales, tourism or hospitality setting is preferred.


Skills and Characteristics

  • Strong communication, customer service and organizational skills.
  • Experience working with complex ticketing systems is highly desired
  • Ability to work a flexible schedule including holidays, weekends and evenings is required.
  • Trustworthy, reliable, and team-
  • The ability to multitask and be
  • Strong interpersonal skills and possess good written and oral communications
  • Maintain a positive attitude and apparent enthusiasm for the job and the
  • A passion for healthy professional relationships with co-workers and
  • Computer skills including Microsoft

 

Professionalism

  • Maintain a professional appearance at all
  • Maintain required attendance and
  • Adhere to the policies and procedures outlined in the Employee
  • Shows respect and courtesy in all interactions with all of the Botanical Gardens’


Teamwork and Diversity

  • Support and communicate with the supervisor and co-workers in a cooperative
  • Assist with special events as
  • Practice respect, fair treatment, and acceptance of people of all identities, beliefs, and viewpoints in all interpersonal interactions.
  • Demonstrate initiative in learning about and implementing skills related to diversity, equity, inclusion and accessibility.


Diversity, Equity, Inclusion and Accessibility 

We are committed to overcoming barriers to be the most inclusive organization we can be, where all feel welcome and included and we can grow together. All employees have a responsibility to treat others with dignity and respect at all times. A successful work environment is built on: 

  • Respectful communication and cooperation between all employees. 
  • Fair treatment, and acceptance of people of all identities, beliefs, and viewpoints in all interpersonal interactions. 
  • Teamwork and employee participation that embraces all perspectives. 
  • Demonstrating initiative in learning about and implementing skills related to inclusion, diversity, equity, and accessibility. 
  • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity. 

 

Our Mission
Deepening the connection between people and plants through beautiful gardens and extraordinary experiences.

 

Core Values
The Buffalo and Erie County Botanical Gardens welcomes all visitors and is committed to creating an environment free of discrimination and harassment where all individuals are treated with respect. The Society strives to ensure that its collection, facilities, and programming are inclusive and accessible in order to provide a successful and engaging experience for all audiences. It is extremely important to us that our employees demonstrate the utmost respect for co-workers, volunteers, visitors, our plant collections, historic conservatory, grounds and campus buildings.

  • We are fascinated by plants. Plants provide fundamental nutrients that sustain life on our planet. We connect people to the power of plants through educational storytelling and an inspiring, immersive plant environment.
  • We create wonder. We are innovative and enthusiastic; we embrace possibility. Through curating rich and colorful educational experiences, we seek to inspire curiosity about the natural world.
  • We respect our planet. We recognize that Earth’s health fundamentally depends on a thriving ecosystem of plants and pollinators. We respect our environment, preserve natural resources, and strive to improve sustainability.
  • We welcome all. The Buffalo and Erie County Botanical Gardens is for everyone. We are committed to being wholeheartedly inclusive, where all feel welcome. We continue to work to overcome barriers, address systemic injustices, and challenge ourselves to grow together and to be the most welcoming organization we can be.
  • We celebrate our legacy. We are stewards of our historic conservatory and our legacy. We celebrate the stories of those who came before us and excite generations of visitors into the future.

Botanical Gardens’ Culture
We strive to create Wow, Wonder and Welcome within your teams and for the public. We create the Wow factor by being innovative, creative and enthusiastic, by embracing all possibilities and celebrating our successes. We generate Wonder by building experiences that are beautiful, colorful, inspire curiosity and encourage our visitors and each other to be engaged in the natural world. We are always inclusive and Welcoming to all by being kind, empathetic and respectful to all individuals and their unique perspectives. We look forward to exploring how you can positively contribute to our Wow, Wonder and Welcome culture.

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