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Nighttime Guest Services Associate
2 months ago
Buffalo Marriott HARBORCENTER is excited to announce an opening for a Nighttime Guest Services Associate to enhance our team. Located in the vibrant downtown area, our hotel is a prime destination for visitors seeking comfort and convenience.
Role Overview:
The Nighttime Guest Services Associate is often the first point of contact for our guests, making it essential to deliver a warm and welcoming experience. We value individuals who are eager to learn and grow within the hospitality industry. While prior experience in customer service is advantageous, it is not a strict requirement.
Key Responsibilities:
- Assist guests with their luggage, ensuring a smooth transition to and from their accommodations.
- Provide guidance and information about hotel amenities and services.
- Attend to guests' immediate needs upon arrival and maintain engagement throughout their stay.
- Safely drive, park, and retrieve guest vehicles in accordance with hotel standards.
- Support the Night Audit team and maintain a visible presence in the hotel during overnight hours.
Requirements:
- Friendly and approachable demeanor.
- Previous experience in customer service or hospitality is preferred.
- Ability to lift items weighing up to 50 lbs.
- Flexible availability, including weekends and holidays.
- Valid driver's license and a clean driving record.
About Buffalo Marriott HARBORCENTER:
Our award-winning hotel offers an exceptional downtown experience, with easy access to Buffalo's most popular attractions. Our thoughtfully designed rooms feature local artwork and stunning views, while our on-site restaurant serves seasonal American cuisine. With a fully-equipped fitness center and ample event space, we cater to both business and leisure travelers. Experience the best of Buffalo with us