Operations Associate

3 months ago

Durham, United States Aspida Financial Services LLC Full time
Job DescriptionJob DescriptionDescription:


Company Description:


Aspida Holdings Ltd., through its subsidiaries (collectively “Aspida”), is focused on providing retirement and reinsurance solutions, having operations in the U.S. and Bermuda with total assets of $15.1 billion as of March 31, 2024 . Aspida, through its U.S. platform – Aspida Life Insurance Company – is focused on leveraging technology and agility to help clients achieve – and protect – their dreams. Its Bermuda-based reinsurance platform, Aspida Life Re, is focused on providing efficient and secure life and annuity reinsurance solutions. Aspida seeks to be a trusted partner in its clients’ financial security while driving its growth by doing good for the communities it serves. Aspida is backed by Ares Management Corporation, which, through the Ares Insurance Solutions team, provides dedicated investment management, capital solutions and corporate development support. For more information, please visit aspida.com or follow them on LinkedIn, Facebook.


Who We Are:


Sometimes, a group of people come together and create something amazing. They don’t let egos get in the way. They don’t settle for the status quo, and they don’t complain when things get tough. Instead, they see a common vision for the future and each person makes an unspoken commitment to building that future together. That’s the culture, the moxie, and the story of Aspida.

Our business focuses on annuities and life insurance. At first, it might not sound flashy, but that’s why we’re doing things differently than everyone else in our industry. We’re dedicated to developing data-driven tech solutions, providing amazing customer experiences, and applying an entrepreneurial spirit to everything we do. Our work ethic is built on three main tenets: Get $#+ Done, Do It with Moxie, and Have Fun. If this sounds like the place for you, read on, and then apply at aspida.com/careers.

What We Are Looking For:


Individuals in this dynamic role are responsible for all tasks related to distribution contracting, onboarding, and commission payments. Aspida distribution partner’s first impression and initial satisfaction with our organization starts with you The ideal candidate must be energetic, positive, and motivated to provide an exceptional experience to distribution organizations and individuals. The right person for this role has strong organization skills and capacity to recall complex business rules in addition to varied state regulations as they pertain to licenses, appointments, and commission payment guidelines. Individuals must have strong communication skills and a spirited personality with the ability to work with and adjust to all other personality types. This is a fast-paced team that requires dedicated and prompt team members to ensure nothing sits idle without attention for any span of time. Successful associates will handle multitude of activities moving from one task to the next in a fast, efficient, and accurate manner. This role is a hybrid role that requires you to be in our Durham office 3 days a week. If you are results oriented, thrive in a fast-paced environment and are looking to be a part of a world class team, apply now


What You Will Do:

  • Manage correspondences with distribution partners pertaining to contracting and commissions. Always communicate with partners respectively and professionally. Communication channels include phone, email, chat, and text.
  • Provide technical assistance to administrators and producers on how to use Aspida onboarding and profile management system.
  • Review and verify organization contracting documents received are in good order. Enter information into Aspida onboarding system sending invitations to administrators and principal producers. Properly upload and store documents within the organizational profile.
  • Manage verification queue by assessing documents and reports for accuracy and compliance with Aspida guidelines.
  • Maintain up to date knowledge of statutory regulations as they pertain to licensing, contracting and commission payments.
  • Handle processing of manual appointments and terminations in accordance with state requirements and company guidelines.
  • Receive, research, and respond to commission inquiries within established response deadlines with accurate information.
  • Be an agent of change promoting our digital platforms both internally and externally.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain open lines of communication with management regarding developments within areas of assigned responsibilities and perform special projects as requested.

What We Require:

  • Must have minimum of 1-3 years applicable experience, insurance or financial services preferred.
  • Clear and concise verbal and written communication skills.
  • Exceptional attention to detail.
  • Must demonstrate proper phone etiquette, listening skills, and ability to multitask via computer simulation testing.
  • Ability to thrive in a team environment and maintain positive energy in the face of adversity.
  • Intermediate PC skills including all Microsoft Office Software.
  • Must adhere to schedule requirements demonstrating dependability and reliability.
  • Recent college graduates are encouraged to apply.

What We Provide:

  • Hourly
  • Full-Time
  • Flexible/remote work arrangements
  • Responsible Time Off
  • Tuition Reimbursement
  • Full Benefits Package Available

What We Believe:


At Aspida Financial Services, LLC, we are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. As such, Aspida does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Requirements:


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