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Volunteer Success Manager

2 months ago

San Rafael, United States 10,000 Degrees Full time
Job DescriptionJob DescriptionDescription:

TITLE: Volunteer Success Manager

REGION: All Regions

LOCATION: Hybrid (on-site + remote)

REPORTS TO: Chief Impact Officer

STATUS: Full time, Exempt

OUR MISSION

10,000 Degrees is unlocking student success at scale by giving more students equitable opportunities for a quality college education and career success. The most efficient and effective college success non-profit in the U.S., 10,000 Degrees’ mission is to achieve educational equity and to support students from low-income backgrounds to and through college to realize their full potential and positively impact their communities and the world. We envision a world where all students, regardless of race, ethnicity, or socioeconomic background, will have the full range of educational opportunities, support, and resources to realize their potential. Accepting a role at 10,000 Degrees implies a personal commitment to this mission.

OPPORTUNITY

The Volunteer Success Manager plays a pivotal role in leading a team of Academic Success Coordinators who provide critical support to students. This position also oversees a passionate and diverse team of volunteers throughout the organization to ensure smooth and effective operation. This includes oversight of volunteer activities such as college essay coaching for high school seniors and college transfer students, 1:1 and group tutoring, support with school-based college-prep events, and providing assistance with other organization projects. The Volunteer Success Manager must be adept at volunteer recruitment, onboarding, and placement as well as team/objective assessment and providing strategic direction.

RESPONSIBILITIES

  • Provide strategic direction and leadership to the Academic Success Coordinator team.
  • Oversee all aspects of the volunteer lifecycle including recruitment, intake, orientation, screening, placement, follow-up, and evaluation.
  • Ensure volunteers successfully complete all mandatory training and screening prior to placement.
  • Collaborate with school, community, and corporate partners to identify needs and develop volunteer opportunities.
  • Develop and implement a personalized volunteer matching model that connects individuals’ skills, interests, and personalities with the most suitable volunteer opportunities.
  • Develop and deliver training programs for volunteers to ensure they are well-equipped to support students.
  • Monitor volunteer activity and track volunteer hours.
  • Analyze program data and identify areas for continuous improvement.
  • Manage and resolve any challenges or issues related to volunteer placements.
  • Foster a positive and engaging environment for volunteers.
  • Participate in professional development activities to stay up-to-date on trends and best practices in volunteer management and education.
  • Work collaboratively with other 10,000 Degrees departments to identify volunteer opportunities and ensure effective support .
  • Assist with special events and program outreach initiatives.
  • This position requires some in-person presence and/or travel within the regions served.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree in Education, Social Science, a related field, or relevant experience
  • Minimum 3 years of experience managing others
  • Strong understanding of public schools and the diverse needs of students and educators
  • Excellent communication, collaboration, and problem-solving skills
  • Ability to think strategically, take initiative, and manage multiple priorities
  • Proficient in Salesforce and Google Suite as well as online project management tools
  • Ability to travel within the Bay Area for meetings and site visits

COMPENSATION AND BENEFITS

  • Excellent healthcare benefits including medical, dental, vision and life insurance; check out our full benefit options HERE
  • 15 days paid vacation + holidays and paid sick leave
  • 401(k) with employer matching
  • Professional development including conferences, seminars, webinars, and directed career advice

PHYSICAL/ENVIRONMENTAL

To perform the essential functions of this position, employees may be required to:

  • Sit, stand, talk, hear, reach, stoop, kneel and use hands and fingers to operate a computer, telephone, and keyboard.
  • Have close-vision ability due to computer work.
  • Engage in moderate, occasional lifting.
  • Have a reliable means of transportation to attend regular work as well as other off-site business functions.

Note: Due to the nature and conditions of our work, applicants must submit to fingerprinting and must pass a tuberculosis (TB) risk assessment and/or provide a clear tuberculosis (TB) test as part of the background check.

EEO

10,000 Degrees is an equal opportunity employer offering a welcoming and inclusive environment in service to one another as well as the students, families, and communities we support. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

TO APPLY

For immediate consideration, please complete the application on the 10,000 Degrees Careers page.

Requirements: