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Guest Services/Keyholder

3 months ago

South Burlington, United States Healthy Living Full time
Job DescriptionJob DescriptionDescription:

WE’RE LOOKING FOR THE COOLEST HUMANS IN TOWN

Come join a team that:

  • Focuses on teamwork
  • Supports a collaborative environment
  • Puts curiosity and great ideas first
  • Is dedicated to providing an exceptional guest experience
  • Builds community relationships
  • Loves food and cooking
  • Has fun while working hard

For our Guest Services Keyholders, it’s all about HOSPITALITY They love to connect, serve, listen, and operate in a super busy, high energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.

The Ideal Candidate will:

  • Provide outstanding service and hospitality to our guests by answering and fielding all inquiries and issues in a professional, caring, and timely manner
  • Communicate effectively with all guests and staff and stay up-to-date on many aspects of the store’s operations
  • Hold basic Front End operational responsibilities in assisting cashiers with POS functions, counting in and counting down drawers, and making change

Part time positions available. with a minimum maximum range of $16.50 - $17.92 per hour

Shifts Needed:

  • Tuesday: Open (6:00am - 2:00pm), Mid Shifts (9:00am to 5:00pm), Closing (1:30pm - 9:30pm)
  • Wednesday: Open (6:00am - 2:00pm), Mid Shifts (9:00am to 5:00pm)
  • Thursday: Open (6:00am - 2:00pm), Mid Shifts (9:00am to 5:00pm)
  • Friday: Open (6:00am - 2:00pm), Mid Shifts (9:00am to 5:00pm)

Location: 222 Dorset, South Burlington, VT


Benefits that we're proud of

Staff at Healthy Living enjoy:

Generous store discount: 20% off center store items and cafe, 30% off wellness, 20% off wine, and 10% off beer

Full-time staff accrue 2 weeks PTO, 3 weeks after 1 year of service

Part-time staff accrue up to 40 hours of sick time a year

Health Insurance, for single health benefits employee pays 25%, company pays 75%. For employee plus one or family the split is 50/50

For full-time staff - 401(k): 100% vested from day one Employer match: 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%.

Well Being Program

Premium Membership access to Insight Timer app

Employee Assistance Program

Celtics Tickets

Health Spending Accountsime off

Vision Insurance

Dental Insurance

Short Term Disability Insurance

Critical Illness Insurance

Life Insurance

Flex Spending Accounts

Health Spending Accounts

Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money

Plus many more


Requirements:

Healthy Living's Essential Behaviors

Make Someone’s Day

You’re here because you’re a true 51%er and we want you to bring genuine enthusiasm to work daily. You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others – staff and guests You see getting to “yes” as a super-fun challenge You readily and freely interact with every guest. There’s nothing you like more than seeing guests leave happier than when they arrived. When your teammates are having a tough day, you use positive energy to bring them up. When you smile, everyone smiles.

Move fast and be thorough

You work with a purposeful sense of urgency. You will be trained to achieve excellence in your job to complete tasks quickly, efficiently, and with great skill, and at the same time remembering to look up and connect with each guest. You LOVE getting the job done and doing it well.

Create a team people want to stay on

Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and to grow together. You treat your teammates with respect and kindness every single day. You offer empathy and an open ear. You bring special skills to the team that are respected by your teammates and in turn you see the value in others’ skills and talents.

Show Up

You show up to work. You are fully present for your teammates, our guests, and our trade partners. You’re a reliable, invested member of the team. You bring authentic, positive energy to work every day. Deep down you care.

“What can I do?”

The words, “What can I do?” and “How can I help?” fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of your coworkers and the guests and are proactive in helping others.

Come with a solution

You have a keen eye for identifying pain points in our systems, but you always come to the table with a solution to offer. You think outside the box, you’re creative in solving problems, and you adapt to change with grace. You always speak up and let us know what you need

Own it

You hold yourself accountable and you’re accountable to your teammates. When there is an issue, ask yourself, “What can I do to help fix it?” When there is success, you and your team celebrate The details matter, and you are attentive to all of them.

Seek knowledge

At Heathy Living we love learning and are naturally curious. We love feedback; it is an opportunity to improve ourselves. You reflect deeply on feedback by frequently looking inward and evaluating your own performance at HL. You are personally fulfilled by helping others grow and love taking on new challenges and new opportunities to learn.


If all of this sounds like you, please apply for a position today and begin your career with our mission, vision, and values driven company.

Healthy Living Market and Café is an equal opportunity employer and we’re proud to hire a diverse, inclusive Staff