Retail Sales Associate Keyholder
5 days ago
Express is seeking a highly skilled Retail Sales Associate Keyholder to join our team. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, executing opening and closing procedures, and maintaining a clean and organized sales floor.
Key Responsibilities- Customer Experience: Deliver on all aspects of the customer experience model, ensuring that customers receive a personalized and engaging shopping experience.
- Opening and Closing Procedures: Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
- Store Maintenance: Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
- Product Knowledge: Assist with product launch changes according to company SOP and maintain a thorough understanding of our products and services.
- Transaction Processing: Process transactions quickly and accurately, reducing customer wait times and ensuring a seamless checkout experience.
- Customer Service: Positively resolve customer service-related issues as they arise and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
- Credit and Loyalty Programs: Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Education: High School or Equivalent
- Experience: 0-2 years of relevant job experience, with a minimum of 6 months
- Technology Skills: Proficient in the use of technology, including iPads and registers
- Availability: Meets defined availability criteria, including nights, weekends, and non-business hours
- Physical Requirements: Meets physical requirements
Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:
- Medical, Pharmacy, Dental, and Vision Coverage
- 401(k) and Roth 401(k) with Company Match
- Merchandise Discount
- Paid Time Off
- Parental Leave for New Moms and Dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.
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