Keyholder - The Paper Store
4 days ago
Job Summary:
The Paper Store is seeking a highly motivated and customer-focused Keyholder to join our team. As a Keyholder, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining merchandising standards in a fast-paced retail environment.
Key Responsibilities:- Customer Service:
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
- Team Leadership:
- Be a TPS Brand Ambassador
- Build customer loyalty by being friendly, attentive and respectful of customers
- Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
- Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
- Professional presentation in attire, demeanor, appearance and compliance to company dress code
- Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
- Consistently capture accurate and valid customer information at the POS
- Maintain awareness of all current promotions and process them correctly at the Point of Sale
- Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
- Continually train and coach associates on GUEST service behaviors and assigned tasks
- Demonstrate desire to participate in training and development utilizing all training resources available
- Prepare incoming product for the sales floor by following instruction and guidance from supervisors
- Merchandise product following company visual guidelines and visual standards
- Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
- Uphold store maintenance and cleanliness standards
- After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
- Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
- Assist with all other related tasks as directed within assigned time frame
- Comply with all company policies and procedures
- Previous experience and leadership work in specialty retail is preferred
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Demonstrate an ability to multi task while being attentive to customers
- Proficient in using Microsoft Office and POS Systems
- Ability to work well and be a leader in a team environment
- Ability to be mobile on a sales floor for extended periods of time
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
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