Keyholder - The Paper Store

4 days ago


South Portland, Maine, United States THE PAPER STORE Full time
Job Title: Keyholder

Job Summary:

The Paper Store is seeking a highly motivated and customer-focused Keyholder to join our team. As a Keyholder, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining merchandising standards in a fast-paced retail environment.

Key Responsibilities:
  • Customer Service:
    • Greet and welcome every customer warmly and with enthusiasm
    • Understand customer needs by asking open-ended questions
    • Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
    • Suggest additional items to build onto sales by utilizing effective selling techniques
    • Thank the customer sincerely and invite them to return and shop with us again
  • Team Leadership:
    • Be a TPS Brand Ambassador
    • Build customer loyalty by being friendly, attentive and respectful of customers
    • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
    • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
    • Professional presentation in attire, demeanor, appearance and compliance to company dress code
    • Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
    • Consistently capture accurate and valid customer information at the POS
    • Maintain awareness of all current promotions and process them correctly at the Point of Sale
    • Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
    • Continually train and coach associates on GUEST service behaviors and assigned tasks
    • Demonstrate desire to participate in training and development utilizing all training resources available
    • Prepare incoming product for the sales floor by following instruction and guidance from supervisors
    • Merchandise product following company visual guidelines and visual standards
    • Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
    • Uphold store maintenance and cleanliness standards
    • After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
    • Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
    • Assist with all other related tasks as directed within assigned time frame
    • Comply with all company policies and procedures
    Requirements:
    • Previous experience and leadership work in specialty retail is preferred
    • Ability to work a flexible schedule to include nights, weekends, and holidays
    • Demonstrate an ability to multi task while being attentive to customers
    • Proficient in using Microsoft Office and POS Systems
    • Ability to work well and be a leader in a team environment
    • Ability to be mobile on a sales floor for extended periods of time
    • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques


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