Sales Associate Keyholder

4 weeks ago


Burlington, Massachusetts, United States Express Full time

Job Title: Sales Associate Keyholder

About the Role:

Express is seeking a highly skilled Sales Associate Keyholder to provide exceptional customer service and drive sales in our retail stores. As a Sales Associate Keyholder, you will be responsible for creating a positive shopping experience for our customers, executing opening and closing procedures, and maintaining a clean and organized sales floor.

Key Responsibilities:

  • Provide exceptional customer service and create a positive shopping experience for our customers
  • Execute opening and closing procedures, including balancing registers and preparing deposits
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom
  • Follow company policies and procedures to ensure the safety of all associates and customers
  • Assist with product launch changes and deliver on all aspects of the customer experience model
  • Process transactions quickly and accurately, reducing customer wait time
  • Positively resolve customer service-related issues and communicate all issues and resolutions to Store Management
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate

Requirements:

  • High School or Equivalent
  • 0-2 years of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements

Benefits and Compensation:

Express, Inc offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.



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