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Medical Receptionist

2 months ago

Philadelphia, United States Excel Medical Center Full time
Job DescriptionJob Description

Striving for a Healthier Community

Excel Medical Center seeking positive, high-energy Medical Receptionists (Front Desk) to join us in our mission to provide direct clinical Adult medicine to the medically underserved community here in the S. Philadelphia region


Excel Medical Center provides adult patients with primary care, internal and geriatric medicine.


We have 15 clinical locations, with most clinics located across the Northern Philadelphia area. However, we are hiring for our new S. Philadelphia clinic and also for our new clinic located in the Crozier-Chester Medical Center.


Medical Office Receptionist Job Responsibilities:

As part of our Front Office Team, serves patients by greeting and helping them with intake; scheduling appointments; maintaining records and accounts; interfacing with Medical Assistants, the Office Manager and with Medical Providers/Physicians and insurance companies.




Medical Office Receptionist Job Duties:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, Provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying Provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties;
  • answering patients' questions;
  • Light housekeeping/maintaining the reception area.
  • Ensures availability and accuracy of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating confidential personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • Generally some travel flexibility, as required


Medical Office Receptionist Skills and Qualifications:


Bilingual Spanish/English, Haitian Creole/English or Asian language skills are a plus

  • At least one year customer service experience in a medical office setting, experience in primary care medical office is a plus
  • Knowledge/experience with EMR and insurance verification portals
    • Experience with EMR/AthenaOne is a +
  • Excellent Customer Service skills required ( patient, caring, helpful...)
  • Multi-tasking in a very fast-paced, busy office setting
  • Strong team-player and great work ethic
  • Professional presentation and ability to be flexible and adaptable
  • Great interpersonal communication and telephone Skills
  • Excellent Time Management, Organizational and scheduling skills,
  • Strong quality focus & attention to detail
  • Ability to maintain strictest confidentiality with all patient data