BookStore Leader

We invite you to consider joining our Charisma Team to apply your experience and expertise towards acquiring resources to support ministry, events and programs with excellence. We operate as one team, managing multiple opportunities to excite, engage and encourage our congregants along every stage of their life. You could have the opportunity to work with passionate team members who possess a heart for helping, hands for problem solving and a mind for fostering collaboration & partnership, all geared towards growing people gracefully.

Summary:

To deliver on Strategic Leadership, Financial Management and Operations Management, while leading the customer service, sales, inventory management, marketing, merchandising and volunteer engagement within the church’s bookstore.

Duties: (list order does not signify level of importance)

The BookStore Leader will deliver on:

Strategic Leadership

• Develop and execute plans aligning bookstore campaigns / focus to ministry opportunities and ministry leaders’ plans

• Collaborate with ministry leaders to project bookstore needs and optimize inventory management

• Partner with Communications / Media to support SPBC messaging

Financial Management

• Facilitate inventory management and make final buying decisions for the product selections that need to be included for projected needs (consumers, ministry leaders, directional leaders, etc.)

• Collaborate with the appropriate persons / resources to execute on the purchasing process

• Manage cash flow to ensure compliance

• Accurately process transactions with all forms of payments

• Count back change for all cash transactions

Operations Management

• Project and plan for store campaigns, including tone/tenor of the physical store appearance: Set up and/or take down displays and decorations as needs change

• Lead inventory management and fulfill physical count expectations: Procure quotes for orders based on bestsellers, ministry requests and new campaigns; Receive and manage inventory / deliveries (Unpack and organize new products), Add pricing, tags, labels or signage to merchandise within the store, Pack/Unpack seasonal inventory, Recover the store and restock or remerchandise when necessary

• Promote a positive environment of exceptional customer service: Acknowledge each guest’s presence with a smile, eye-contact and warm greeting; Listen carefully and ask meaningful, open-ended questions to identify needs

• Facilitate effective communication to support the bookstore goals: Display and/or distribute fliers and signage; Distribute, collect surveys and polls

• Support ministry leaders by facilitating volunteer training and encouraging engagement

KNOWLEDGE, SKILLS, OR ABILITIES:

• Demonstrated ability to engage and interact with a variety of people

• Proven track record in leading a team of volunteers

• Demonstrated ability to learn: successful completion of 5 Voices Assessment, Basic Bible Training (Selling) course and Customer Service training is expected

• Efficiently and accurately performs sales during both slow times and very busy times

• Clearly and respectfully communicates with guests, volunteers and staff

• Prepared to work Sundays and some evenings, as needed, to support church events.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.

• A minimum of 2 years of cash management, ensuring accurate account of all income and expenses

• A minimum of 2 years leading a team of volunteers

• A minimum of 2 years working in a retail and/or customer service role.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Standing for extended periods, some walking, bending and/or stooping. Occasional lifting of boxes up to 40 lbs.