Customer Service Representative

1 month ago

Schaumburg, United States Anchor Group Management Inc. Full time
Job DescriptionJob DescriptionDescription:Summary

Position will be responsible for providing effective customer service for all internal and external customers



Requirements:

Applicants must be able to travel to Headquarters in Schaumburg IL for training.


Essential Duties and Responsibilities
  • Answer a high volume of incoming calls from customers.
  • Process customer credit card and electronic check payments.
  • Respond to all customer service email inquiries or forward inquiry to the appropriate party.
  • Answer basic and complex customer questions, researching when necessary to respond accurately.
  • Respond to customer complaints with tact and patience in order to increase customer satisfaction.
  • Properly escalate customer concerns to management when necessary.
  • Post customer payments by applying check and credit card transactions to individual policies.
  • Reconcile payment transactions for accuracy.
  • Perform all other cash application duties, including payment transfers between policies, fee reversals and account write offs.
  • Review credit balance report and request necessary policy refunds
  • Additional duties as required. However, priority will be given to the customer call center.
  • Assisting the operations team with various task.


Education and/or Experience

  • High school diploma or GED.
  • Minimum of 3 years’ experience in customer service, experience within the insurance industry preferred.
  • Superior communication skills, including verbal and written.
  • Strong knowledge and application of basic math skills.
  • Commitment to accuracy and high level of attention to details.
  • Computer proficiency with the ability to operate within multiple systems simultaneously.
  • Knowledge of the Microsoft Office products, including Word and intermediate knowledge of Excel.
  • Ability to work in a fast paced, call center environment.
  • Strong organization skills and ability to quickly transition from one task to another.
  • Commitment to company and individual goals.
  • Desire for professional growth within the organization.

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States Go Thrive Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Go Thrive Chicago. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    2 hours ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate resources to ensure successful order fulfillment from receipt to customer...

  • Customer Service Representative

    1 month ago

    Schaumburg, United States U.S. Waterproofing Full time

    Job DescriptionJob Description Have you worked in corporate America and crave a more genuine culture?Do you have an upbeat personality combined with the ability to remain grace under pressure?Do you love to help people while delivering stellar customer service in every interaction? If this sounds like you, take the next step in your career.Join the U.S....

  • Customer Service Representative

    1 month ago

    Schaumburg, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Schaumburg, ILIndustry: ManufacturingPay: $22 - $24 per hour (based on experience)Job Description: We are seeking enthusiastic and detail-oriented Customer Service Representatives to join our client's team. The positions focus on email-based customer interactions, order...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States U.S. Waterproofing Full time

    Job DescriptionJob DescriptionDo you enjoy talking with people on the phone?Do you have an upbeat personality combined with the ability to remain graceful under pressure? If this sounds like you, take the next step in your career.Our Ideal CandidateWe are on the lookout for a positive, highly motivated Customer Service Representative to joinour team with a...

  • Customer Service Representative

    3 days ago

    Schaumburg, Illinois, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at TEKsystems. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working closely with our internal teams to drive business growth.Key...

  • Customer Service Representative

    2 months ago

    Schaumburg, United States Innovation Group North America Full time

    Job DescriptionJob DescriptionSalary: This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. About Innovation Group North AmericaInnovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity,...

  • Customer Service Representative

    4 hours ago

    Schaumburg, Illinois, United States Misumi USA Full time

    About the RoleMisumi USA is seeking a highly skilled Customer Service Representative to join our team in our Schaumburg Corporate office. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess quotations and sales orders,...

  • Customer Service Representative

    4 months ago

    Schaumburg, United States Hunter Foundry Machinery Full time

    Job DescriptionJob DescriptionThe Manufacturing Company is seeking a Parts Support Customer Service Representative to add to our team in Schaumburg, IL.Requirements:Ensure the timeliness and accuracy of customer service responses via email and telephone.Order entry, quotation preparation, expediting open orders (backorder monitoring using positive...

  • Customer Service Representative

    3 hours ago

    Schaumburg, Illinois, United States Lennar Homes Full time

    Job SummaryLennar Homes is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will play a critical role in ensuring the satisfaction of our homeowners by providing exceptional support and resolving any issues that may arise.Key ResponsibilitiesProvide timely...

  • Entry Level Customer Service Representative

    3 weeks ago

    Schaumburg, United States Diamond Heritage Inc Full time $38,000 - $50,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Customer Service Representative

    3 months ago

    Schaumburg, United States Critter Control Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18565 Showing 1 location **Job Details** **Description** **Remote Support Role Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife...

  • Fantastic Customer Service Representative

    3 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every...

  • Fantastic Customer Service Representative

    4 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    Job DescriptionJob DescriptionIn 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a...

  • Fantastic Customer Service Representative

    6 days ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every...

  • Fantastic Customer Service Representative

    6 days ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a philosophy applied to every area of...

  • Customer Service Representative

    5 days ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Central Garden & Pet. As a key member of our sales support team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate order fulfillment from receipt to customer delivery, ensuring...

  • Customer Service Representative

    3 days ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate resources to ensure successful order fulfillment from receipt to customer...

  • Customer Service Sales Representative

    1 week ago

    Schaumburg, Illinois, United States Uniqlo Co., Ltd. Full time

    Starting Salary: $16.50 / hour Position Overview: The Sales Floor Associate serves as the primary customer service representative within the retail environment. They play a crucial role in surpassing customer expectations by attentively understanding their needs, identifying suitable products, delivering comprehensive product insights, and successfully...

  • Fantastic and Positive Customer Service Representative

    3 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every...