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Experienced Hyundai Service Manager

2 months ago

Gainesville, Florida, United States Parks of Gainesville Full time

Job Summary

We are seeking a highly experienced Service Manager to oversee the entire service department at Parks of Gainesville. This individual will be responsible for implementing processes, ensuring customer satisfaction and retention, leading the team with a positive attitude, and being a team player.

What We Offer

  • Opportunity for internal promotion and career growth within the company
  • Competitive pay plan
  • 401(k) retirement plan options
  • Full benefits including voluntary short and long term disability, dental, health, vision, medical

Key Responsibilities

  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  • Spend quality time building relationships with the customers

Requirements

  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred