Service Advisor

1 month ago

Gainesville, United States Gainesville Hyundai Full time
Job DescriptionJob DescriptionEXPERIENCED NEW CAR DEALERSHIP SERVICE ADVISOR/WRITER ASM

FEMALE/MALE

BILINGUAL A PLUS

HYUNDAI OF GAINESVILLE-WE ARE GROWING

PRIOR HYUNDAI or KIA EXPERIENCE HELPFUL

A CAREER OPPORTUNITY TO JOIN A FAMILY-OWNED TEAM THAT CARES FOR THE STAFF AND CUSTOMERS

Best in class service lane technology will be provided to offer a great customer experience

Hyundai, one of the world's leading automotive brands, is seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will be responsible for assisting customers with their vehicle service needs, from scheduling appointments to delivering completed vehicles. The ideal candidate will have excellent communication skills, a passion for customer service, and a willingness to learn and grow within the automotive industry.

What we offer: 

  • Medical, Dental, Vision Insurance
  • 401k
  • Paid Vacations
  • Holiday lunches/grill outs
  • Employee appreciation celebrations

Responsibilities

  • Oversee repair orders and flow of service drive. Ensure that customers receive prompt, courteous, and effective service

  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

  • Ensure the daily inventory of technicians' time is consistently sold to service customers

  • Distribute work between technicians efficiently

  • Answer technical questions about vehicle problems, warranties, services, and repairs

  • Maintain Customer Success Index at or above company standards

  • Assist in diagnosing vehicle problems; order parts and tools as necessary

  • Oversee administration of warranty claims as well as training and supervising of service department

  • Reinforces company policies and adheres to company standards

  • Encourages compliance with applicable laws and regulations

  • Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

  • Organized and friendly personality

  • Time management skills

  • Fantastic communication skills

  • Consistent record of service and sales success

  • Team oriented and self-motivated

  • Clean driving record and valid driver’s license

  • What we offer:
  • Free Health Insurance Option Available
  • 401k Match Options Available
  • HSA company match contribution
  • Dental and Vision Insurance Available
  • Paid Vacations, Holiday Pay, PTO pay
  • Career advancement opportunities, promote from within
  • Discounts on products and services
  • Family owned and operated
  • Long term job security

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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