ReStore Associate

2 months ago

Greenville, United States Habitat for Humanity of Greenville County Full time
Job DescriptionJob Description

The Habitat for Humanity ReStore is a division of Habitat for Humanity of Greenville County. The ReStore mission is to generate revenue through the sale of donated building materials and household items to support HFHG's operating budget. Through its efforts, the ReStore facilitates recycling, minimizes landfill waste, provides low-cost home improvement items, and increases Habitat's visibility in our community.

SUMMARY:

The purpose of the ReStore Associate is to assist the Store Manager in making sure that all aspects of the ReStore's daily operation are fulfilled in a timely and excellent manner. This includes making sure our donors, customers, and volunteers receive the highest quality experience possible when interacting with Habitat for Humanity. ReStore Associates are the face of Habitat for Humanity to the ReStore's local community and the staff that they lead, and are expected to exemplify Habitat's core values at all times. Please note: this position requires the ability to lift up to 50lbs.


ESSENTIAL DUTIES:

  • Provide excellent customer service at all times.
  • Operate the POS in an efficient and accurate manner.
  • Assist customers in locating merchandise throughout the store.
  • Make sure donors are serviced in a timely and professional manner.
  • Ensure tracking of donation count is performed
  • Evaluate condition/price of incoming merchandise (including furniture, cabinets, and lawn equipment) to ensure it is sellable and consistent with ReStore product acceptance standards
  • Place cleaned & priced product onto the sales floor in a timely manner in order to facilitate an enjoyable and easy shopping experience
  • Assist in maintaining the cleanliness and safety of all areas of the ReStore.
  • Assist Warehouse Team Lead in clearing dock on a daily basis
  • Promote the mission, vision and values of HFHGC
  • Work closely with ReStore Manager to determine individual projects that may be necessary for store improvements (these can include activities such as building new display equipment)
  • Learn about HFHGC and the ReStore, and be able to communicate our mission and purpose to volunteers and customers.
  • Potentially operate Forklift, pallet jack, and other basic material moving equipment
  • Help build customers' understanding of how the ReStore helps to support the mission of Habitat.
  • All other duties as assigned by Supervisor.

SKILLS AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift up to 50 lbs.
  • High School diploma or GED
  • POS and cash handling experience is a plus
  • Strong critical thinking and problem solving skills
  • Excellent communication and interpersonal skills
  • A strong belief in the organization's mission, goals and accomplishments
  • Ability to communicate clearly and concisely both internally and externally
  • Excellent customer service etiquette and attitude
  • Energized in an atmosphere that fosters sharing new ideas and initiatives
  • Ability to have grace and humor under pressure
  • Strong organizational skills will be required.
  • Ability to independently prioritize tasks in a fast-paced and dynamic environment is essential.
  • Ability to work along-side volunteers and keep them engaged with those tasks.

GUIDELINES: Employee will be guided by Habitat's mission principles and HFHGC'S strategic plan and departmental goals.

COMPLEXITY: Responsibilities involve a variety of interrelated tasks. Procedures vary based upon management requirements. The ReStore Team Member will need to be able to work with different staff members, volunteers and temporary workers within the ReStore organization to fulfill varying roles.

SCOPE AND EFFECT: Errors in work performance may result in delays in recovery of costs or even loss of revenue and may cause serious operational disruptions.

CONTACTS: Individual has frequent contact with other HFHGC staff, clients, stakeholders, vendors, donors, Greenville County community service work program, customers, external private/public entities, and government agencies for the exchange of information and to solve problems and discover opportunities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be on their feet for long periods of time (8 hr. days, 5 days/week). The employee frequently is required to stand, walk, bend, stoop, kneel, and carry, as well as pulling and reaching to obtain stock and/or acquire merchandise for sale. Position requires the ability to frequently lift products/supplies, up to 50 lbs.

WORK ENVIRONMENT: This job operates primarily in a retail/warehouse environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, price guns, pallet jacks and other material handling equipment. Occasionally works in outside conditions that can include heat, humidity, and high noise levels.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

  • No degree is required, but experience working in customer service, retail, reuse and/or trades is preferred
  • Excellent communication skills with a strong passion for the organization's mission;
  • Self-motivated with the ability to work independently and as part of a team and with great energy and persistence. Experience working with diverse public;
  • Proven organizational skills including the ability to manage multiple tasks and projects simultaneously and produce high quality results quickly and on time;
  • Critical thinking, problem solving, accuracy and attention to detail;
  • Regular attendance is required; and
  • Available to work Tuesdays - Saturdays

NOTE: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.



Habitat for Humanity of Greenville County is an equal opportunity employer. We are dedicated to building a workforce that reflects the diversity of our community in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, marital status, national origin, or disability.

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