Customer Service Representative
3 months ago
Our office is growing and we are currently seeking to fulfill a full-time Customer Service Representative position in our FrankfortMI office. Our Customer Service Rep will be the first point of contact for customers and prospects who call or visit the office. The CSR isresponsible for providing exceptional customer service and being professional to everyone encountered.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Mon-Fri Schedule
Paid Holidays
Birthday off with pay
Responsibilities
- Provide exceptional customer service to our customers in person and over the phone.
- Greet all customers, entering the office, in a friendly and helpful manner.
- Update customer management system with policy information.
- Actively pursue new business opportunities
- Provide information regarding policies to customers.
- Process customer policy change requests.
- Issues insurance policies to customers.
- Network in local community
Requirements
- A Property & Casualty license is preferred but will train the right candidate.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Strong communication skills, both oral and written
- Experience with word, excel and outlook and comfortable with computers and technology.
- Possess a genuine willingness to learn, intuitive,resourceful and coachable.
- InsuranceExperience preferred, but will consider other CSR experience
- Must obtain P&C Insurance license within first 90 days.
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