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Dispatch Coordinator

1 month ago

Chicago, United States USKO Logistics Full time
Job DescriptionJob Description

Our team is growing, and we're looking for an organized dispatcher to help our expanding customer base. You'll be responsible for handling freight across the Northern Americas on an existing customer account. Basic data entry experience, basic computer skills, and excellent interpersonal skills are all that is needed. If this sounds promising, apply today

Compensation:

$17 - $19 hourly

Responsibilities:
  • Dispatch and Coordination: Effectively manage Truck-Load Shipments (FTL) and Less-Than-Truckload (LTL) shipments, ensuring accurate scheduling, routing, and coordination of drivers and carriers
  • Communication: Maintain constant communication with drivers, shippers, and consignees to ensure on-time pickups and deliveries, along with ensuring all pickup/delivery requirements are met. Resolve any issues or discrepancies promptly
  • Problem Solving: Quickly assess and resolve operational challenges, such as route changes, delays, and emergencies, to minimize disruptions and optimize efficiency
  • Documentation: Accurately maintain records and documentation related to shipments, including bills of lading, load manifests, delivery receipts, and review invoices to make sure charges are correct
  • Customer Service: Provide exceptional customer service by addressing inquiries, addressing concerns, and keeping customers informed about shipment status
  • Compliance: Ensure compliance with all relevant regulations, safety standards, and company policies
  • Create and change service calls when needed
  • Connect with warehousing teams and customers about special requests or details
  • Produce documents needed for transportation
  • Record customer and driver complaints
Qualifications:
  • Previous experience as a Logistics Dispatcher or in a similar logistics role is a plus, but not mandatory
  • Strong organizational and multitasking skills
  • Excellent communication and problem-solving abilities
  • Computer literacy (good knowledge of how to operate a Windows-based computer)
  • A proactive and adaptable attitude in a dynamic work environment
  • High school diploma or equivalent; additional logistics or transportation certifications a plus
  • Candidate required to have high school diploma or GED;
  • Experience working in a customer-oriented atmosphere
  • Applicant with experience working with people in stressful and dynamic conditions is preferred
  • Candidate must have great customer service communication, organizational, and interpersonal skills
About Company

The USKO Group is rapidly growing and expanding globally in the transportation industry. Offering the highest quality transportation services, we work around the clock to ensure that we provide our customers with unbeatable service and rates.


For us, providing our clients with a top-notch hassle-free experience is our main priority. We pride ourselves on being one of the fastest and most reliable truckload carriers in North America. Our teams work tirelessly around the clock to ensure all of our customer's needs are not only met, but also exceeded.


Our company offers benefits such as medical, dental, and vision. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test as well as a mandatory background check.