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Dispatch Coordinator

2 months ago

Chicago, United States Destiny Healthcare Services - Westchester Full time
Job DescriptionJob Description

Job Title: Dispatch Coordinator

Location: Chicago IL

Job Type: Full-Time

About Us: Destiny Healthcare Services Inc. is a dedicated transportation provider for the Department of Children and Family Services (DCFS), committed to facilitating safe and timely transport for children and families in need. We are looking for a responsible and organized Dispatch Coordinator to join our team and contribute to our mission of supporting our community's most vulnerable members.

Job Summary: The Dispatch Coordinator will manage the daily operations of our transport services, ensuring efficient scheduling and deployment of vehicles and drivers. This role requires excellent communication skills, problem-solving abilities, and a deep commitment to safety and compliance with all regulatory requirements. Additionally, the Dispatch Coordinator will lead a team of administrative staff, overseeing their daily activities and enhancing office operations.

Key Responsibilities:

  • Coordinate and monitor daily transportation schedules.
  • Communicate effectively with drivers, social workers, administrative staff, and other stakeholders to ensure timely and efficient service delivery.
  • Handle incoming calls and communications related to transportation requests and adjustments.
  • Maintain accurate records of dispatch logs, transportation schedules, and driver compliance documents.
  • Utilize dispatch software to track vehicle locations and manage route efficiency.
  • Respond to emergencies and unexpected situations by adjusting dispatch plans as needed.
  • Train, supervise, and provide ongoing support to both dispatch and administrative team members.
  • Manage the team of administrative staff, ensuring effective support and coordination within the office.
  • Ensure compliance with all federal, state, and local regulations, as well as company policies.

Qualifications:

  • High school diploma or equivalent; further education or certification in logistics or transportation management is a plus.
  • Proven experience in dispatch, transportation, or a similar role, preferably within a DCFS or similar environment.
  • Experience in supervising or managing staff, with strong leadership skills.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in dispatch software and GPS tracking systems.
  • Ability to work under pressure and handle emergency situations effectively.

Benefits:

  • Competitive salary
  • Opportunities for professional development and training.
  • Monthly Bonuses
  • Medical
  • Dental
  • Vision
  • Pet Insurance
  • Short/ Long Term Disability
  • 8 Paid Holidays
  • PTO