Call Center Representative

2 weeks ago

Lakeland, United States MIDFLORIDA Credit Union Full time
Job DescriptionJob Description

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, stability, competitive benefits, and a career path with a growing, successful company Join us on our mission to improve the financial well being of our members

Call Center Representatives perform the following functions:

  • Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner
  • Improve the financial well being of our members by offering products and services to save time and money

Qualified candidates will possess:

  • Excellent service and communication skills
  • Flexibility, resilience, and the ability to multi-task
  • Time management, organization, and problem solving abilities
  • A history of meeting or exceeding sales expectations
  • Availability to work any shift between the operating hours of 7:00 AM - 8:00 PM Monday through Saturday
  • High School Diploma or equivalent is required
  • Previous call center experience preferred
  • Bilingual (English and Spanish) candidates are encouraged to apply

MIDFLORIDA Perks:

  • Stability
  • Opportunity for growth
  • Paid time off and Paid Holidays
  • Tuition assistance after 6 months of service
  • 401K Plan with Employer Matching
  • Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
  • Employee Assistance Program- No waiting period to access benefit
  • Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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