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Guest Service Representative

3 months ago

Columbus, United States Eximius Associates Full time
Job DescriptionJob Description

Job Title: Guest Service Representative

Company: Eximius Associates

Location: Columbus, OH

About Us: Eximius Associates is a premier firm known for organising high-end corporate events, bespoke private functions, and industry-leading conferences. As we expand our operations in Columbus, we are dedicated to delivering outstanding service and ensuring a memorable experience for all our guests. We are seeking a friendly and professional Guest Service Representative to join our team and play a key role in our customer experience.

Position Overview: As a Guest Service Representative at Eximius Associates, you will be responsible for providing exceptional service to our guests, handling inquiries, and ensuring that each guest's experience is positive and enjoyable. The ideal candidate will be personable, organised, and capable of managing a variety of tasks in a dynamic environment.

Key Responsibilities:

  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Assist guests with check-in and check-out procedures, handling reservations and special requests efficiently.
  • Provide information about our services, facilities, and local attractions, offering recommendations as needed.
  • Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of customer satisfaction.
  • Maintain a clean and organised front desk area, ensuring that all necessary materials and information are readily available.
  • Manage guest bookings and reservations using our system, ensuring accuracy and timely updates.
  • Coordinate with other departments to fulfil guest requests and resolve any issues that may arise.
  • Handle phone calls, emails, and in-person inquiries, providing clear and accurate information.
  • Support special events and activities, assisting with guest needs and ensuring smooth operations.
  • Adhere to all company policies, procedures, and health and safety regulations to ensure a safe environment for guests and staff.

Qualifications:

  • Previous experience in guest services, customer service, or a related field is preferred.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  • Strong organisational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in using computer systems and basic office equipment.
  • A positive attitude and a commitment to providing outstanding service.
  • High school diploma or equivalent; additional qualifications in hospitality or customer service are a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive team environment.
  • Career development and advancement opportunities.
  • A vibrant and inclusive work environment in Columbus.

How to Apply: If you are a dedicated and service-oriented individual with a passion for delivering excellent guest experiences, we would love to hear from you. Please send your CV and a cover letter outlining your relevant experience and why you are the ideal fit for this role.

Join us at Eximius Associates and help us create exceptional experiences for our guests in Columbus.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.