Manager, Training Operations

2 months ago

New York, United States Building Service 32BJ Benefit Funds Full time
Job DescriptionJob Description

About Us:

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Learn more about 32BJ Training Fund: training2.32bjfunds.org


Summary: Under the supervision of the Director, the Manager of Training Operations is responsible for process management of all operations, systems and administrative services within the Training Fund.


Work Hours: Tuesday-Saturday 8:00am-4:00pm


Essential Duties:

  • Documents the day to day process elements of the Training Fund across all locations
  • Uses project management software to assist the department to meet all targets and deadlines
  • Identifies methods to ensure that all member services are of the highest quality

Responsibilities:

  • Provides daily oversight of the Training Funds essential functions with students and instructors.
  • Identifies opportunities for customized marketing to ensure new unique students participating in the Training Fund.
  • Assists in developing the Training Fund Strategic Plan
  • Develop innovative service lines and/or programs that increase patient satisfaction.
  • Analyze QA and other data and use it to improve future performance
  • Ensure that departmental practices and procedures are followed in the most efficient, accurate and appropriate manner


Additional Responsibilities:

  • Develops, reviews and maintains all Standard Operating Procedures (SOPS) for the Training Fund on the wiki
  • Facilities liaison for the Training Fund including inventory control for all books and materials
  • Analyzes the quality assurance (QA) process for the Training Fund and advises management staff of issues that relate with quality assurance and compliance
  • Develops metrics to measure workflow at the Training Fund and implement a measurement process for utilization by Training Fund Management
  • Identifies patterns both issues and successes with data in order to construct insights and articulate actionable recommendations
  • Identifies opportunities to link functions and improve communication between different sub-departments within the Training Fund including green, security, industry, instructor professional development, curriculum development, QA, etc.
  • Provides support to staff to ensure optimal performance.
  • Troubleshoot, document and recommend enhancements/solutions for processes not running as efficiently as possible
  • Manages special projects for the Director
  • Other assignments as requested

Technical Skills:

  • Ability to prioritize work and meet deadlines.
  • Capability to manipulate and use multiple software programs and macros simultaneously including Microsoft Excel (pivot tables), Microsoft Word, Microsoft Outlook, Windows applications and Project Management software.
  • High analytical, problem solving and decision-making skills.
  • Excellent organizational skills.
  • Strong ability to multitask.
  • Flexibility with work schedule to accommodate weekend and evening activity.

Requirements:

  • Experience in education
  • Strategic thinker/planner with the ability to implement plans effectively
  • Detail oriented, have the ability to prioritize work, excellent communication and interpersonal skills, a team player.
  • Professional appearance.
  • Strong analytical and computer skills
  • Good written and verbal communication skills imperative.
  • Excellent organizational skills, project management and aptitude for detail. Ability to identify and analyze trends and provide implementable recommendations.

Language Skills: Speak, read, write and understand English ( fluency in Spanish a plus)

Reasoning Ability: High.

Education and/or Experience:

Five years’ experience in operations management. Bachelors year degree or an equivalent amount of related professional experience. Experience in adult education preferred; customer service management and/or trades experience a plus.

Certificates, Licenses, Registrations: N/A.

Other Skills: Ability to develop and motivate a team, to communicate effectively to a variety of audiences and to provide and support a vision and direction. Strong knowledge of office management processes, procedures and dental terminology. Proven track record as an experienced leader.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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