Applications Engineer I

2 weeks ago

East Syracuse, United States INFICON Full time
Job DescriptionJob DescriptionCompany Description

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

Job Description

As an Application Engineer with a deep understanding of HVAC tools and equipment, you will play a pivotal role in our customer support and service initiatives. Your primary responsibility is a key interface between our customers and our customer service, sales, and marketing to help to ensure customer satisfaction and success. You will be responsible for conducting technical training, product presentations, and internal training.  The ideal candidate will be located in the Syracuse NY area. This position has the option of a Hybrid work model- with close proximity to INFICON's home office in E. Syracuse, NY.

  • Act as technical support for sales team and customer service
  • Troubleshoot critical product performance challenges
  • Work with applications and marketing teams to develop and deliver comprehensive training programs for customers and internal sales teams on the operation, maintenance, and troubleshooting of Service Tools 
  • Act as a technical consultant and advise engineering or customers on application Best Know Methods
  • Interact cross-functionally with local sales & support teams, factory engineering and product management to ensure alignment with customer needs
  • Write application bulletins and technical articles to be published in conjunction with the Corporate Communications Department 
  • Collaborate with the product development team to provide customer feedback and insights to enhance our products and services
Qualifications

  • Bachelor’s degree in Engineering or hard sciences 
  • 1 or more years of experience in the area of commercial HVAC/R systems, equipment engineering, advanced refrigeration, or relevant field
  • Ability and drive to develop a strong understanding of customer applications and have the ability to think outside the box
  • Strong attention to detail
  • Strong analytical and problem-solving skills for making data-driven decisions.
  • Excellent communication skills for presenting ideas, collaborating with teams, and engaging with stakeholders
  • Adaptable and comfortable working with various personality types
  • Looking for direct customer interaction that requires global travel (up to 15%)


Additional Information

For New York, the expected salary range for this position is between $60,000 and $90,000 annually. The actual compensation will be determined based on experience, location, and other factors permitted by law.

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here and here to reaffirm this commitment. 

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.

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