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Customer Service Team Lead

2 months ago

Hanover, Pennsylvania, United States The Parking Spot Full time

Job Summary:

The Parking Spot is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As an Assistant Manager, you will play a key role in the day-to-day operations of our facility, ensuring that our customers receive exceptional service and that our employees are trained and equipped to meet the highest standards.

Key Responsibilities:

  • Oversee the physical condition and appearance of the facility and fleet, ensuring that they are maintained to the highest standards.
  • Monitor the performance of employees within a shift, ensuring that operational standards are met and that employees are trained to perform their specific responsibilities.
  • Complete assigned projects relating to operational improvements, maintenance, and shuttle repair, ensuring that our facility is running smoothly and efficiently.
  • Handle customer service issues in a professional and courteous manner, ensuring that our customers are satisfied with their experience.
  • Ensure that all employees, on a particular shift, follow all company policies and procedures as set forth in the Employee Handbook.
  • Be able to respond accordingly if a shift needs to be filled, contacting employees to cover the shift or personally covering the shift.
  • Comply with all applicable Federal, State, and Local regulations and requirements governing the operation of commercial vehicles.
  • Perform additional duties as reasonably requested by Management.

Requirements:

  • Ability to work a varied and flexible schedule.
  • Ability to prioritize work and promptly follow directions.
  • Excellent English communication (verbal / written) and interpersonal skills.
  • Strong analytical skills to gather and summarize data for reports.
  • A solid employment record and previous customer service experience preferred.
  • Currently holds, or is able to obtain, all applicable licenses or badges as required by governing authorities to operate a commercial vehicle, including a valid driver's license, and CDL where required.
  • Must be willing to take a physical and pass as a certified Interstate driver as part of the selection process as required by airport, federal DOT and/or state regulations.
  • Must be able to maintain a smile and courteous disposition toward external and internal customers.

What We Offer:

The Parking Spot is an equal opportunity employer and welcomes diversity in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.