Activity Center Coordinator

3 weeks ago

Tampa, United States Miami Beach Medical Group Full time
Job DescriptionJob Description

Activity Center Coordinator influences customer satisfaction by greeting the patients in a courteous manner and assists with any questions or concerns that they may have. This position requires a high commitment to service excellence and enables communication in and throughout the office. 

Duties and Responsibilities

  • Greets all patients upon arrival at the center, ensure the lobby area has coffee and any other necessary items.  

  • Provides patients with accurate practice information. (e.g., office hours, address, etc.) 

  • Screens all incoming calls and ensures they are routed to the appropriate personnel/department promptly.

  • Works primarily on the floor, in the member areas and throughout the center and seeks out service members. 

  • Answers quickly to members’ questions or problems regarding center activities and services.

  • Ensures that members are satisfied with the service and if not, inquire why to resolve dissatisfaction. 

  • Ensures patients’ needs and expectations are met.

  • Maintain work area clean and always organized. 

  • Complies with HIPAA (Health Insurance Portability and Accountability) regulations. 

  • Organizes and promotes activity center event calendar. 

  • Coordinates promotional events for the center in unison with the supervisor. 

  • Provides management with a list of all event attendants. 

  • Coordinates and performs ongoing activities with patients (e.g., games like bingo, domino, monthly birthdays, holidays events, other miscellaneous activities, etc.) 

  • Decorates event room or area according to the event theme. 

  • Coordinates transportation for the patients attending activities. 

  • Provides management with a list of supplies needed for any event. 

  • Provides management with pictures of all events. 

  • Performs other duties as assigned. 

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