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Hotel Front Desk Attendant

4 months ago

Grand Rapids, United States Affordable Suites Grand Rapids Full time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Connect with the housekeeping department to ensure guest accommodations are ready • Handle customer complaints as necessary Qualifications: • Working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • 1+ year of hotel industry experience or related job preferred • Displays impeccable interpersonal, time management, organizational skills, and customer service skills About Company: Affordable Suites has been in the long-term lodging industry for 40 years. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a strong portfolio of quality extended-stay hotels.