Account Coordinator
1 month ago
Job Title: Account Coordinator
Shift: Sunday - Thursday, 3PM -11PM
Location: Carlstadt, NJ
Position Summary
We are seeking a talented individual to join our Customer Relations team. The Account Coordinator will manage customer orders, be a subject matter expert on Wonder Meats' products, address customer inquiries, and help our team process/fulfill orders as needed. This position requires someone who can work a flexible schedule that may range Sunday – Thursday, from 3pm – 11:00pm ET.
KEY RESPONSIBILITIES
- Receive purchase orders and accurately submit into Microsoft Dynamics NAV.
- Verify purchase order prices against appropriate pricing models.
- Utilize standard lead time sheet to date orders for shipment.
- Send order acknowledgements to internal business unit customers.
- Advise customers of inventory backorders or order delays.
- Communicate customer requests for order expediting.
- Process credit/debit paperwork to resolve pricing discrepancies.
- Update sales orders to match customer’s purchase order revisions.
- Investigate & help resolve material shortages and freight damage claims.
- Work with manager to address customer concerns & escalated issues.
- Performs other related duties as assigned.
JOB REQUIREMENTS/QUALIFICATIONS:
- Bachelor’s degree in business administration, marketing, or a similar field preferred.
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Familiarity with office equipment and applications (i.e. calendars, copy machines, scanners, Microsoft Suite)
- Excellent verbal and written communication skills
- Discretion and confidentiality.
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