![Woods Basement Systems Inc](https://media.trabajo.org/img/noimg.jpg)
Service Specialist
3 months ago
JOB SUMMARY:
Meets with existing customers on pre-scheduled appointments to perform annual check or follow-up on warranty. Makes recommendations to customers on additional products or services and/or identifies a potential problem with diagnosis and remedy. Follows through with customers until all issues are resolved. Supports the management and mission of Woods Basement Systems, Inc.
ESSENTIAL JOB FUNCTIONS:
1. Drives to potential customers’ home to meet with them for pre-scheduled appointments to perform annual check or follow-up on warranty. Builds rapport and demonstrates expertise in waterproofing and/or foundation repair systems. Examines waterproofing or foundation work done by Woods and determines if there is a potential problem(s) and if customer’s needs and/or desired outcome(s) have changed. Recommends additional products and services to enhance or improve original Woods installation, or remedy to the potential problem. Attempts to sell products and/or services. (80%)
2. Writes job proposal for job to include diagram(s), photographs, instructions, inventory needed, necessary permitting, pricing worksheets and the total price of the job. Turns job proposals into company premises every 24 hours. Follows job specifications to ensure installations are completed to meet company standards. Communicates job completion and/or complications to the Service Manager. Follows up by phone and revisits the customer as necessary. Follows through with customers until all issues are resolved. (15%)
3. Attends weekly meeting. Attempts to meet and/or exceed sales and service goals.
(5%)
MARGINAL JOB FUNCTIONS:
1. Performs other related duties as assigned by management.
2. Advises Production Manager and foreman on details of job proposal, as requested.
DIRECT REPORTS:
None
NECESSARY KNOWLEDGE, SKILLS, ABILITIES (KSAs) and TALENTS:
1. Knowledge of construction or related trades preferred.
2. Knowledge of sales, marketing, and customer satisfaction theories and practices.
3. Skill in rapport building, explaining features and benefits of solutions, and closing the sale.
4. Skill in reading, writing (legibly), and oral communication.
5. Ability to learn, understand, accept, and put into practice the Woods methodology of sales.
6. Ability to learn and understand the technicality of foundation systems.
7. Ability to draw to scale.
8. Ability to make customer’s needs and desired outcomes very clear by being precise and thorough.
9. Possess talent and personal traits:
· Customer Service Acumen
· Ability to work and evaluate independently
· Problem Identification and Solution
· Trouble Shooting
· Attention to Detail
· Rapport Building
· Persuasion
· Patience
· Integrity
EDUCATION AND EXPERIENCE:
1. High School Diploma or GED required;
2. One (1) year experience in customer service or related field; or,
3. An equivalent combination of education and experience to illustrate a proven
track record in the business field.
4. Must maintain driving record acceptable to insurance underwriters.
PHYSICAL REQUIREMENTS:
0-24%
25-49%
50-74%
75-100%
Seeing:
Must be able to see well enough to read reports, data, statistics & information on computer screen.
X
Hearing:
Must be able to hear well enough to communicate on the telephone and in person.
X
Standing/Walking:
X
Fingering/Grasping/Feeling:
Must be able to operate computer & calculator.
X
Climbing/Stooping/Kneeling:
X
PHYSICAL DIMENSIONS for Lifting, Carrying, Pushing, Pulling:
Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Job involves sitting most of the time, yet the use of arm and/or leg controls require exertion of forces greater than for Sedentary Work.
NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. This document is subject to change at any time without notice
-
Customer Service Specialist
2 months ago
Collinsville, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO025254 Showing 1 location **Job Details** **Description** The General Manager must possess the ability to work effectively in a team environment, partnering with senior management, business partners, and airport authorities. General Managers are...
-
Service Specialist
1 month ago
Collinsville, United States Woods Basement Systems Inc Full timeJob DescriptionJob DescriptionJOB SUMMARY:Meets with existing customers on pre-scheduled appointments to perform annual check or follow-up on warranty. Makes recommendations to customers on additional products or services and/or identifies a potential problem with diagnosis and remedy. Follows through with customers until all issues are resolved. Supports...
-
Service Operations Supervisor
6 days ago
Collinsville, Illinois, United States Rollins Full timeCustomer Service SpecialistJob Category: Customer Service Requisition Number: CUSTO025254Job OverviewThe Customer Service Specialist plays a crucial role in ensuring a seamless experience for our clients. This position requires collaboration with senior management, business partners, and relevant authorities to maintain operational excellence.Key...
-
Guest Services Specialist
6 days ago
Collinsville, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full timeKey Responsibilities: This role encompasses a variety of essential functions that contribute to the overall guest experience. The following duties are integral to the position and are not exhaustive. Employees may be required to undertake additional tasks as directed by their supervisors. Delivers exceptional service to both internal and external guests,...
-
Customer Service and Maintenance Associate
6 days ago
Collinsville, Illinois, United States Walmart Full timePosition OverviewAs a Cart Retrieval and Sanitation Specialist at Walmart, your role is crucial in maintaining a welcoming environment for our customers. You will be responsible for various tasks that ensure the store remains clean and organized.Key ResponsibilitiesCustomer Experience: Create a positive first and last impression for customers by ensuring the...
-
Commercial Insurance Sales Specialist
5 days ago
Collinsville, Illinois, United States Redmon Insurance Agency Full timeJob OverviewExciting opportunity for career advancement! We are seeking qualified candidates to join our team in a remote capacity.The role involves acquiring and managing commercial client accounts. Key responsibilities include crafting and executing strategies for prospecting and account engagement that drive new business, as well as cross-selling and...
-
Real Estate Specialist
3 months ago
Collinsville, United States Volkert Inc Full timeJob DescriptionJob DescriptionAre we the road to your future?Volkert is employee owned and a Top 100 design firm, committed to providing clients with creative solutions for sustainability, including improvements to infrastructure, the environment, and natural resources. Founded in 1925, Volkert is celebrating a century of serving our employees, clients,...
-
Electrical Control Systems Specialist
6 days ago
Collinsville, Illinois, United States Nesco Resource Full timeJoin Our Team and Shape Your CareerAre you an experienced technician with expertise in the assembly and wiring of electrical control systems? We have a fantastic opportunity for you to demonstrate your skills and advance with our client company. We are seeking a dedicated Electrical Control Systems Specialist to become part of a vibrant team on a...
-
Electrical Control Systems Specialist
6 days ago
Collinsville, Illinois, United States Nesco Resource Full timeBecome a Key Player in Our Innovative TeamAre you an experienced technician with expertise in constructing and wiring control systems? We have a fantastic opportunity for you to demonstrate your skills and advance within our client organization. We are seeking a dedicated Electrical Control Systems Specialist to become part of a vibrant team on a...
-
Culinary Specialist
5 days ago
Collinsville, Illinois, United States Taco Bell - Collinsville Full timePosition Overview at Taco Bell - CollinsvilleWe are seeking a skilled Kitchen Cook to contribute to our culinary operations. This role is essential in ensuring that our food preparation meets the highest standards of quality and safety.Key Responsibilities:Prepare various food items in a clean and efficient manner.Adhere to recipes and presentation...
-
Customer Support Specialist
5 hours ago
Collinsville, Illinois, United States Accel Entertainment Gaming Full timePosition Overview:As a key member of our team, you will be responsible for managing inbound service inquiries and providing exceptional support to our partners in the gaming industry. Your role will involve troubleshooting issues, coordinating service dispatch, and ensuring effective communication with field personnel.Key Responsibilities:Handle a...
-
Client Relations Coordinator
5 days ago
Collinsville, Illinois, United States Rollins Full timeCustomer Service SpecialistJob Category: Customer ServiceRequisition Number: CUSTO025254Job Overview:The Customer Service Specialist plays a crucial role in fostering a collaborative environment, working closely with management, business partners, and relevant authorities.Key Responsibilities:Oversee daily operations and staff management to ensure a safe and...
-
Customer Support Specialist
6 days ago
Collinsville, Illinois, United States Accel Entertainment Gaming Full timePosition Overview:As a vital member of our team, you will be responsible for providing exceptional support to our clients and partner establishments. Your role will involve managing incoming service inquiries, troubleshooting various issues, and coordinating with field personnel to ensure efficient service delivery.Key Responsibilities:Handle a high volume...
-
Customer Support Specialist
3 hours ago
Collinsville, Illinois, United States Accel Entertainment Gaming Full timePosition Overview:Location: Burr RidgeSchedule: Hybrid after 90 Days - Night Shifts available, with weekend availability required.Benefits: Health, Vision, & Dental Insurance 401k with Employer MatchAbout Accel Entertainment:Accel Entertainment is a leading operator in the gaming terminal industry, providing a range of gaming solutions including slot...
-
Customer Support Specialist
4 hours ago
Collinsville, Illinois, United States Accel Entertainment Gaming Full timePosition Overview:Location: Burr RidgeSchedule: Hybrid after 90 Days - Night Shifts available on weekendsBenefits: Health, Vision, & Dental Insurance 401k with Employer MatchAbout Accel Entertainment:Accel Entertainment is the leading operator of gaming terminals in the United States. We provide a variety of gaming and amusement devices to establishments...
-
IT Support Specialist II
5 days ago
Collinsville, Illinois, United States TOUCHETTE Full timeJob OverviewPosition Summary:The IS Desktop Support Analyst is responsible for delivering first and second level technical assistance for all desktop-related hardware, software, and networking issues reported to the Service Desk through various communication channels. This role encompasses both Help Desk and Desktop Support responsibilities, addressing user...
-
IT Support Specialist II
5 days ago
Collinsville, Illinois, United States TOUCHETTE Full timeJob OverviewPosition Summary:The IS Desktop Support Analyst is responsible for delivering first and second level technical assistance for all desktop-related hardware, software, and networking issues reported to the Service Desk through various communication channels. This role encompasses both Help Desk and Desktop Support responsibilities, addressing user...
-
Help Desk Specialist
3 months ago
Collinsville, United States Insight Global Full timeRequired Skills and Experience ** 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.* Experience supporting Microsoft server operating systems, specifically Office365 products.* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)* Experience installing and troubleshooting...
-
IT Support Specialist II
6 days ago
Collinsville, Illinois, United States TOUCHETTE Full timeJob OverviewPosition Summary:The IS Desktop Support Analyst is responsible for delivering first and second level technical assistance for all desktop-related hardware, software, and networking issues reported to the Service Desk through various communication channels. This role encompasses both Help Desk and Desktop Support responsibilities, addressing user...
-
IT Support Specialist II
9 hours ago
Collinsville, Illinois, United States TOUCHETTE Full timeJob OverviewPosition Summary:The IS Desktop Support Analyst is responsible for delivering first and second level technical assistance for all desktop-related hardware, software, and networking issues reported to the Service Desk through various communication channels. This role encompasses both Help Desk and Desktop Support functions, addressing user...