Customer Support Specialist
1 week ago
Location:
Burr Ridge
Schedule:
Hybrid after 90 Days - Night Shifts available on weekends
Benefits:
Health, Vision, & Dental Insurance
401k with Employer Match
About Accel Entertainment:
Accel Entertainment is the leading operator of gaming terminals in the United States. We provide a variety of gaming and amusement devices to establishments such as bars, restaurants, convenience stores, and more.
Role Summary:
The primary function of this role involves managing incoming service inquiries, troubleshooting concerns, coordinating the dispatch of field technicians, and ensuring effective communication regarding job assignments. This position also requires documentation of the resolution process and support in various operational areas as needed.
Key Responsibilities:
- Handle a significant volume of inbound customer and location inquiries.
- Initiate and track customer cases to ensure all issues are addressed promptly.
- Assess customer issues and provide suitable guidance for resolution.
- Coordinate service dispatch for technicians to resolve technical issues in the field.
- Manage challenging customer interactions and escalate complex issues to technical staff as necessary.
- Evaluate logistical considerations for technicians and customers across various regions.
- Maintain accurate status logs to ensure timely dispatch of cases.
- Ensure technicians document their hours and accept jobs to reflect all service calls accurately.
- Deliver exceptional customer service by meeting response time commitments and demonstrating product knowledge.
- Collaborate with the Service Solutions Team to enhance operational efficiency and maintain a professional atmosphere.
- Continuously seek opportunities for process improvement and enhanced customer satisfaction.
- Occasionally generate reports using Microsoft Excel.
- Utilize various software tools including Microsoft Outlook, Salesforce, and others.
Qualifications:
- Minimum of a one-year certificate from a college or technical school, with one to three years of relevant experience, or an equivalent combination of education and experience.
- Experience in dispatching is preferred.
- Proficient in Microsoft Word, Outlook, and Excel.
- Ability to remain composed in challenging situations with upset customers.
- Strong organizational skills to ensure technicians are equipped with the necessary tools and knowledge.
- Effective verbal and written communication skills for providing updates and documenting resolutions.
- Detail-oriented with excellent interpersonal and telephone skills.
- Self-motivated, quick learner, and capable of managing multiple tasks effectively.
- Flexible and willing to work extended hours, including evenings and weekends.
- Commitment to reliability and punctuality for scheduled shifts.
- Ability to follow written and verbal instructions accurately.
- Strong organizational and problem-solving abilities to manage priorities and workflow.
- Capability to work independently as well as collaboratively within a team.
- Adaptability and willingness to adjust to changing protocols and tasks.
-
Customer Support Specialist
1 week ago
Collinsville, Illinois, United States Accel Entertainment Gaming Full timePosition Overview:As a key member of our team, you will be responsible for managing inbound service inquiries and providing exceptional support to our partners in the gaming industry. Your role will involve troubleshooting issues, coordinating service dispatch, and ensuring effective communication with field personnel.Key Responsibilities:Handle a...
-
Customer Support Specialist
2 weeks ago
Collinsville, Illinois, United States Accel Entertainment Gaming Full timePosition Overview:As a vital member of our team, you will be responsible for providing exceptional support to our clients and partner establishments. Your role will involve managing incoming service inquiries, troubleshooting various issues, and coordinating with field personnel to ensure efficient service delivery.Key Responsibilities:Handle a high volume...
-
Customer Support Specialist
1 week ago
Collinsville, Illinois, United States Accel Entertainment Gaming Full timePosition Overview:Location: Burr RidgeSchedule: Hybrid after 90 Days - Night Shifts available, with weekend availability required.Benefits: Health, Vision, & Dental Insurance 401k with Employer MatchAbout Accel Entertainment:Accel Entertainment is a leading operator in the gaming terminal industry, providing a range of gaming solutions including slot...
-
Retail Customer Support Specialist
2 weeks ago
Collinsville, Illinois, United States CEFCO Full timeCustomer Service Representative - Convenience Store CEFCO Convenience Stores is seeking dedicated individuals for the role of Customer Service Representative, available in both part-time and full-time capacities. CEFCO'S MISSION: "To be a customer-focused convenience retailer with engaged staff, offering quality food and exceptional service in a...
-
Retail Customer Support Specialist
1 week ago
Collinsville, Illinois, United States CEFCO Full timeService Associate - Convenience Store CEFCO Convenience Stores is seeking both part-time and full-time Service Associates to enhance our customer experience. CEFCO VISION STATEMENT: "To be a consumer-focused convenience retailer with dedicated employees, providing exceptional food and service in a pristine environment." If you enjoy working...
-
Retail Customer Support Specialist
2 weeks ago
Collinsville, Illinois, United States CEFCO Full timeService Associate - Convenience Store CEFCO Convenience Stores is seeking dedicated individuals for the role of Customer Service Representative, available in both part-time and full-time capacities. CEFCO VISION STATEMENT: "To be a consumer-focused convenience retailer with engaged employees, providing excellent food and service in a pristine...
-
Customer Service Representative
14 hours ago
Collinsville, Illinois, United States Rollins Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Rollins. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer service and support via phone, email, and...
-
Customer Service Representative
3 days ago
Collinsville, Illinois, United States Rollins Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Rollins. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide exceptional customer service...
-
Customer Service and Maintenance Associate
2 weeks ago
Collinsville, Illinois, United States Walmart Full timePosition OverviewAs a Cart Retrieval and Sanitation Specialist at Walmart, your role is crucial in maintaining a welcoming environment for our customers. You will be responsible for various tasks that ensure the store remains clean and organized.Key ResponsibilitiesCustomer Experience: Create a positive first and last impression for customers by ensuring the...
-
IT Support Specialist II
2 weeks ago
Collinsville, Illinois, United States TOUCHETTE Full timeJob OverviewPosition Summary:The IS Desktop Support Analyst is responsible for delivering first and second level technical assistance for all desktop-related hardware, software, and networking issues reported to the Service Desk through various communication channels. This role encompasses both Help Desk and Desktop Support responsibilities, addressing user...
-
IT Support Specialist II
1 week ago
Collinsville, Illinois, United States TOUCHETTE Full timeJob OverviewPosition Summary:The IS Desktop Support Analyst is responsible for delivering first and second level technical assistance for all desktop-related hardware, software, and networking issues reported to the Service Desk through various communication channels. This role encompasses both Help Desk and Desktop Support functions, addressing user...
-
IT Support Specialist II
2 weeks ago
Collinsville, Illinois, United States TOUCHETTE Full timeJob OverviewPosition Summary:The IS Desktop Support Analyst is responsible for delivering first and second level technical assistance for all desktop-related hardware, software, and networking issues reported to the Service Desk through various communication channels. This role encompasses both Help Desk and Desktop Support responsibilities, addressing user...
-
IT Support Specialist II
2 weeks ago
Collinsville, Illinois, United States TOUCHETTE Full timeJob OverviewPosition Summary:The IS Desktop Support Analyst is responsible for delivering first and second level technical assistance for all desktop-related hardware, software, and networking issues reported to the Service Desk through various communication channels. This role encompasses both Help Desk and Desktop Support responsibilities, addressing user...
-
Healthcare Support Specialist
2 weeks ago
Collinsville, Illinois, United States Gateway Regional Medical Center Full timePosition OverviewABOUT GATEWAY REGIONAL MEDICAL CENTERWe are dedicated to providing comprehensive nursing, medical, and supportive health services around the clock, under the guidance of physicians and the supervision of registered nurses.Our organization caters to a diverse patient population and their families throughout our extensive network, while...
-
Commercial Operations Specialist
2 days ago
Collinsville, Illinois, United States Galaxy Technologies Full timeWe are a nationwide, medium-sized company in the field of infrastructure management, headquartered in a major city. We are seeking a part-time Commercial Operations Specialist to join our team as soon as possible.What We Offer:Professional work environment and modern equipmentAttractive compensation packageIntensive training and development...
-
Healthcare Support Specialist
2 weeks ago
Collinsville, Illinois, United States Gateway Regional Medical Center Full timePosition OverviewABOUT GATEWAY REGIONAL MEDICAL CENTEROur mission is to provide continuous healthcare, nursing, and essential social services around the clock, all under the guidance of physicians and the supervision of registered nurses.We cater to a diverse patient population and their families throughout our extensive network, while also prioritizing the...
-
Customer Service Representative
5 days ago
Collinsville, Illinois, United States Firehouse Subs - Collinsville Full timeJob SummaryThe Team Member is a critical role in the daily success of Firehouse Subs - Collinsville. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing high-quality food, and maintaining a clean and safe work environment.Key ResponsibilitiesCustomer Service: Greet and serve customers in a friendly and...
-
Culinary Support Staff
1 week ago
Collinsville, Illinois, United States City of Collinsville Full timeJob OverviewCulinary Support StaffThe City of Collinsville is seeking applications for part-time Culinary Support Staff to assist at the Gateway Convention Center.We are in search of dedicated individuals who can deliver outstanding customer service while preparing and serving food and beverages to guests at the Gateway Convention Center. Culinary Support...
-
Client Support Associate
2 weeks ago
Collinsville, Illinois, United States Domino's Franchise Full timeBecome a Part of Our Team as a Client Support Associate at Domino's FranchiseWe are seeking enthusiastic individuals to join our team at Domino's Franchise as Client Support Associates. If you thrive in a dynamic setting and are passionate about delivering outstanding service to clients, this position is ideal for you.Key Responsibilities:Responding to...
-
Culinary Support Staff
1 week ago
Collinsville, Illinois, United States City of Collinsville Full timeJob OverviewCulinary Support StaffThe City of Collinsville is currently seeking applications for part-time Culinary Support Staff to contribute at the Gateway Convention Center.We are in search of dedicated individuals who can deliver outstanding customer service while preparing and serving food and beverages to guests at the Gateway Convention Center....