Help Desk Specialist

6 months ago

Collinsville, United States Insight Global Full time

Required Skills and Experience *

* 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.

* Experience supporting Microsoft server operating systems, specifically Office365 products.

* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)

* Experience installing and troubleshooting desktop and laptop operating systems and applications.

* Strong collaboration, communication, and customer service skills

*Knowledge or experience within networking (DNF, TCP, DHCP, IP, connecting to routers and switches)


Nice to Have Skills and Experience

*Experience with Cherwell as a ticketing software

*Experience with Cisco and Forticlient


Job Description *

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 support sitting in Collinsville, IL. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month and occasional visits for issues. This is a contract to hire position with a company that offers growth opportunity and longevity.

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