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General Sales Manager

2 months ago

Lewisville, United States SAM PACK FORD COUNTRY OF LEWISVILLE Full time
Job DescriptionJob DescriptionDescription:

Assumes absolute responsibility for customer and employee satisfaction as well as profitability of the Variable Operations Department. Will maintain daily operations relative to the sales process, training, forecast attainment, and sustainable ongoing growth with the highest ethics.


Adheres to all aspects of the Road Map to Success that the dealership has established. Works relentlessly to create a culture where employees can LOVE their jobs and customers can LOVE our employees. Follows the dealerships Road Map to Success plan to accomplish goals for individual employees as well as departmental goal. Demonstrates an attitude of caring toward employees and customers in order for both to feel valued.

Requirements:

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

· Focus on selling new, used and fleet vehicles while providing an experience for the customer that exceeds their expectations.

· Grow the culture of Five Star Ford that centers on the Core Values – Integrity, Caring, Fun, Self-Discipline, and Continuous Improvement.

· Ensures that all variable department employees are meeting the minimum standards of their job and that managers are using these minimum standards as a coaching tool to improve their employee’s performance.

· Provides feedback quarterly to new-and used-vehicle department personnel during career development sessions.

· Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.

· Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments.

· Works with dealer and general manager to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly.

· Meets with the general manager to review monthly forecasts, productivity reports, and the profit performance of each department as a whole.

· Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.

· Conducts major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, Internet, etc.).

· Approves all sales incentives in writing before submitting to the office.

· Addresses customer complaints to ensure high level of customer satisfaction.

· Creates systems that ensure ongoing sales training, including weekly sales meetings.

· Audits all D-Plan deals before signing off on D-Plan Checklist.

· Establishes procedures for quick disposal of over-aged vehicles.

ACHIEVING HIGH STANDARDS

Achieving High Standards include the following. Other duties may be assigned.

· Builds a winning team by recruiting, hiring, training, motivating, coaching, evaluating, and rewarding department employees

· Ensures customer retention and profitability in this profit center by hiring, training, and measuring the performance of salespeople and establishing customer-focused sales standards.

· Ensures that all sales related personnel understand and follow dealership policies and procedures.

· Establishes standards for displaying, merchandising, and maintaining new and used vehicles.

WORKING EFFECTIVELY WITH OTHERS

Working Effectively With Others includes the following. Other duties may be assigned.

· Delegates work as requested to ensure employee and customer satisfaction while developing skills.

· Develops a team atmosphere within the Variable operations.

· Uses coaching methods as the primary way to run the department as opposed to a management method. The difference in the two methods are coaching is asking the employee questions in order for them to figure out what they need to do to be successful versus telling them what they need to do with little or no input from the employee. There is a place for the management technique, but it should be the exception and not the rule.

· Promotes a culture of FUN for our employees and customers through various activities centered on our core value of what fun is.

· Directs and schedules the activities of all department employees, ensuring proper staffing at all times.

· Maintains teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.

· Provides effective communication throughout the Variable operations.

· Coach people on how to handle customer issues.

APPLYING THE BASICS

Applying the Basics include the following. Other duties may be assigned.

· Ensures a positive and safe working environment for employees.

· Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems.

· Displays, merchandises and promotes new vehicles.

· Involved in weekly sales meetings.

· Develops incentive programs along with dealer and other managers.

· Ensures that the people and facility are kept in Five Star Ford fashion.

· Attends managers meetings.

· Maintains professional appearance.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· Minimum of three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

· Ability to write reports, business correspondence, and procedure manuals.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

· ?Ability to read and analyze financial reports, and legal documents.

· Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

· Ability to effectively present information to top management.

MATHEMATICAL SKILLS

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

· Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

· Ability to work with mathematical concepts such as probability and statistical inference.

· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

· Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Attention to details and looks for opportunities to fix problems

· Resolves problems among department employees quickly and effectively.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License and Insurable

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Five Star Ford Of Lewisville and its employees.