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Retail Counter and Warehouse Associate

4 months ago

Louisville, United States Welders Supply of Louisville Full time
Job DescriptionJob DescriptionJOB SUMMARY:
The Retail Counter and Warehouse Associate will assist customers with purchases and receive incoming stock, and pick, pack, and ship outgoing orders.

ACCOUNTABILITIES:
 Assisting customers in store as well as by phone to purchase and order products.
Performing customer service activities such as answering questions, resolving challenges, tracing order statuses or product shipments.
Evaluating and recommending appropriate product, equipment, and/or programs to customers based on need.
Promoting 'add-on' sales of gases and high margin hard goods accessories
Keeping retail store stocked with merchandise, and maintains product pricing labels
Handling cash and charge account transactions
Processing cylinder returns, exchanges and purchases
Unloading/loading gas cylinders to maintain stock on cylinder dock
Loading trucks and trailers with outgoing product
Maintains inventory storage locations, and product identification labels
Maintains cleanliness and neatness of Retail Store and Counter, and the warehouse work areas
Maintains customer records and files, including keying orders, accurate account setup information, and appropriate pricing discount information
Works closely with and provides sales support to the Inside Sales team

REQUIRED SKILLS/ABILITIES:
 Excellent customer service skills
Strong verbal and written communication skills
Reliable, dependable, and punctual

PHYSICAL REQUIREMENTS:
 Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)
Perform work during prolonged periods of standing (up to eight hours) is necessary