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Crisis Triage Coordinator

3 months ago

Fort Collins, United States SummitStone Health Partners Full time
Job DescriptionJob Description

Overview

A Crisis Triage Coordinator is needed to help us in our endeavor to build the healthiest community in the nation … one person at a time.


This position will be based at the new and innovative acute care behavioral health facility, which opened in late 2023.  SummitStone has the privilege of partnering closely with Larimer County on this venture.  This voter-approved facility provides licensed, equitable and culturally relevant care and treatment to individuals in crisis with mental health and/or substance use disorders.  For more information click HERE. 

The Mission:


At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.

We need your help to make this vision a reality.

We are building a team who believes in providing crucial services at crucial times, helping the people in our community at their most vulnerable — particularly those who are often overlooked and underserved.

We Embrace Our Diversity

Come As You Are:

A core value here at SummitStone.

We want you to be your authentic self while at work, so we welcome and actively seek team members of different backgrounds, identities and experiences. SummitStone is committed to fostering a diverse and inclusive environment, honoring each individual's whole-self by embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language and the inherent intersections of many different identities. We invite everyone to share our journey and are proudly an equal opportunity employer.

Experiences and Backgrounds We Look For

If this sounds like your calling, then we want to help you succeed, grow, and thrive at SummitStone.

  • Location: Larimer County, CO
  • Status: Full-time, 40/hrs. week

What You’ll Do:

As a Crisis Triage Coordinator, you will work closely with the Crisis Stabilization Services programming serving individuals in behavioral health crisis 24/7. Triage Coordinators may also participate as a member of the service delivery team to provide over the phone, in the unit, and/or field-based risk assessments, crisis interventions, safety planning, coordination of care including discharge planning, brief interventions, group work and potential placement for clients in Larimer County. Crisis Triage Coordinators will support our 24/7 Crisis Stabilization Unit and our crisis line answering calls from community members needing immediate crisis support/services, as well as providing real-time navigation of behavioral health services and resources to individuals. This position will be based out of our 24/7 Acute Care facility on the Longview campus and will be expected to cross train to cover multiple units within the facility, including Behavioral Health Urgent Care, Withdrawal Management, Crisis Stabilization, Mobile Crisis Response etc. as needed.

Duties include, but are not limited to:

  • Triage field response teams transitioning from the field to the facility for Crisis Stabilization Services provided at Longview Acute Care.
  • Answering crisis calls from individuals in the community needing immediate crisis stabilization services and other behavioral health services and resources.
  • Help community members navigate behavioral health services/resources in real time over the phone, connecting/transferring calls with other SummitStone programs and community partners.
  • Dispatch with our Mobile Crisis team to help conduct field-based crisis assessments and service placements as a dual-response team as needed.
  • Tracking our mobile crisis calls and helping to dispatch teams out into the community based on need and transition individuals to admissions to Crisis Stabilization Services.
  • Help to triage as part of our 24/7 crisis services team and provide support to other units within the facility as needed.
  • Participate in multi-disciplinary huddles/meetings.
  • Provide excellent customer services, adhering to SHP’s values and philosophy of care.
  • Perform other duties as assigned.

Required:

  • Bachelor's degree in human services or equivalent experience.
  • A valid CO driver's license.
  • Knowledge of behavioral health disorders and services.
  • Ability to communicate with clients, co-workers, other agencies, and the community.
  • Ability to manage high stress crisis situations through de-escalation and/or physical management/safety training.
  • Ability to multi-task and carry out diverse job duties assigned each day.
  • Ability to understand situation awareness and potential threats.
  • Critical thinking and problem-solving ability.
  • Knowledge of diversity and inclusion with the relevant ability to engage, communicate, interact, and work effectively and cooperatively with people of different backgrounds, identities, and culturally diverse communities.

Preferred:

  • Master's Degree or license in Human Services field from accredited College or University. LCSW, LPC, LMFT, CAS, LAC preferred.
  • Bilingual/bi-cultural preferred.

Some positions include driving a company vehicle and require a valid Colorado driver’s license.

Start With Yes

At SummitStone, we show up not only for our clients, but for our staff as well. You will be joining a team of committed professionals who believe in the power of starting with “yes” — where an unparalleled level of teamwork and support can solve any challenge.

We believe that people can and do recover, but we also know that they can’t always do it on their own. That’s where you come in. If you have any or all of these qualities, we want you to consider us for your next career move:

  • You believe in being a voice for behavioral health in Northern Colorado
  • You embrace equity for your clients, teammates, and partners
  • Collaboration and creativity are crucial to helping you solve problems
  • You show up as your genuine self to help guide others through their toughest times
  • Through continuous curiosity, exploration, and reflection, you’re eager to adapt and learn

Total Rewards

The typical hiring range for this position is $24.04 - $28.85 per hour, based on relevant years of experience.


Employees working at locations operating 24/7 earn a differential. Shift differentials are also available for evenings, nights, weekend, and holidays.

Benefits

We know that most people aren’t just searching for a job, they’re searching for a career.

But more than that, they’re searching for a sense of belonging and purpose. Whether you’re at the start of your journey or you already know where you want to be, you will have access to a level of support and teamwork that is uncommon in the field of behavioral health today.

Along with that, positions are eligible* for range of benefits including:

Time that you deserve for a balanced life

  • Flextime Scheduling
  • Paid Time Off (PTO)
  • Ten paid holidays, including one floating holiday
  • Extended Leave Bank (ELB)

Financial benefits

  • 403(b) Retirement Plan with an employer match
  • Cafeteria 125 Plan
  • Loan forgiveness program eligibility
  • Referral Bonus available for employees who refer new hires
  • Ongoing support for learning and development, including reimbursement and supervision for license and certification

Health, Medical, and Wellness

  • Medical Insurance
  • Dental & Vision Insurance
  • Life Insurance and Long-Term Disability (LTD)
  • Malpractice Insurance
  • Option to participate in Employee Resource Groups

Reach Out

SummitStone will provide persons with disabilities reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

Questions? Please email us at hiring@summitstonehealth.org.