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Guest Sales Specialist
4 months ago
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto repair center, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at CarX. Contact us to learn more. Destination CarX – Your career is here.
Job DescriptionResponsibilities
- Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro selling process.
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
- Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
- This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Able to understand and effectively communicate all products and services Monro offers to customers.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintain an organized and neat customer waiting area.
- Other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent required.
- Valid Driver's License.
- One (1) year of sales experience needed.
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
- Strong problem-solving skills.
- Ability to work, Days, Evenings, Weekends, Holidays
Additional Information
Benefits
- Healthcare, Vision, and Dental for Full time teammates
- 401k eligibility immediately upon hire
- Direct Deposit
- Paid vacation and holidays for Full-Time Teammates
- Employee Discounts
- Career Advancement Opportunities
- Employee Access Perks
Your next Destination
Growth Opportunity:
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
