Patient Outreach Specialist

2 weeks ago

Denton, United States Choptank Community Health System, Inc.. Full time
Job DescriptionJob DescriptionPatient Outreach Specialist

*Are you looking for meaningful, rewarding work that provides access to exceptional, comprehensive, and integrated health care for all. Join our growing team here at Choptank Community Health.


Job Summary:

The primary role of the Patient Outreach Specialist is to educate Choptank patients regarding the appropriate use of a medical home to promote optimal health by bringing patients into the centers for missed services, routine health maintenance, and chronic disease management. A goal of this position is to support the clinical care teams in the management of Choptank patients to ensure they receive standard of care set forth by our overseeing regulatory bodies. This will ultimately improve health care outcomes and reduce hospital utilization. Activities may include providing education about recommended follow-up; scheduling appointments; communicating between patients and managed care organizations (MCOs); assisting patients in finding community resources to ensure preventative care needs are met.

Required Skills/Abilities:

  • Critical thinking and reliable decision-making skills, escalating issues when appropriate
  • Demonstrate self-motivation and the ability to work with a high degree of independence.
  • Well-organized; good time management
  • Team oriented.
  • Must maintain a high level of confidentiality.
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office Suite (Excel and other databases)
  • Ability to enter data and check accuracy of detailed work such as correct spelling of names, numbers, dates, and time.
  • Ability to handle multiple tasks at once without mistakes or diminution of professional demeanor and customer service.
  • Ability to function in high-volume, multiple task environments.

Education and Experience:

  • High School diploma or equivalent required.
  • College degree in Health Sciences or a related field preferred
  • Two years of customer service experience
  • Two years’ experience in a medical office environment

Core Values:

  • · Commitment To Service
  • · Respect
  • · Quality
  • · Teamwork
  • · Patient Focus
  • · Integrity
  • · Accountability
  • · Caring & Compassion
  • · Professionalism
  • · Listening & Responding
  • · Safety

Job Related Competencies:

  • Attention to Detail- The ability to process detailed information effectively and consistently.
  • Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
  • Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
  • Values And Ethics- Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
  • Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Duties/Responsibilities:

  • Utilize patient lists generated by MCOs and other payers to make new patient appointments.
  • Assist with processes to ensure all new MCO patients have access to care within 90 days of enrollment.
  • Determine if assigned patients are actively engaged with another medical home and ensure this information is reported back to the MCO.
  • Use data from multiple resources such as EHR, MCO, and others to assist in patient engagement.
  • Collaborate with Care Coordinator(s), Nurse Navigator, Dental Case Manager, Patient Access Coordinator and Community Support Specialist(s) to use patient lists and contact patients and schedule them for appointments for routine and chronic disease visits with providers to close gaps in care.
  • Use IT platforms (i.e., CipherHealth, Solution Reach or EHR) for disease management and patient education/outreach.
  • Act as point person for MCO initiatives including Value Based Purchasing (VBP) and Provider Network Optimization (PNO) projects.
  • Regular, reliable attendance is a requirement of this job.

Job Type: Full-time

Pay: Negotiable based on experience

Benefits:

  • Certification scholarships available
  • Paid holidays
  • 401(k)
  • 401(k) employer match
  • Health insurance
  • Flexible spending account
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Employee assistance program
  • Paid time off
  • Tuition and Education Assistance
  • Employee wellness program

Physical setting: Office

Schedule: 8 hour shift - Monday to Friday


Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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