Accounts Receivable Collection Specialist

4 weeks ago


Scottsdale, United States CCMC Full time
Job DescriptionJob Description

Do you thrive on providing a great customer service experience? Are looking for a place where you can make a positive difference?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Accounts Receivable Collection Specialist helps our communities run smoothly and contributes to our residents’ satisfaction.

This position pays $20.50 - $21.15 hourly.

What you’ll accomplish:

Responsibilities of Collection Specialist:

  • Prepare collection reporting for portfolio of associations
  • Execute Delinquency Process in VMS for assigned portfolio
  • Review of Delinquency Maintenance module in VMS for credit & zero balance accounts
  • Prepare lien documentation per collection policies
  • Release liens for accounts that balances are paid
  • Prepare accounts for legal referral to attorney offices
  • Correspond with attorneys regarding payments received/open accounts as needed
  • Correspond with residents regarding account balances
  • Correspond with site teams regarding delinquent accounts
  • Post legal payments in VMS & maintain proper check back-up
    • Maintain organized back-up and responsible for monthly filing
  • Establish and monitor payment plans for assigned portfolio
  • Other tasks/projects as outlined by department leader

Daily Workflow of Collection Specialist:

  • Review new correspondences (emails & voicemails) and provide responses within 48 hours
  • Daily review of Delinquency Maintenance detail to close credit & zero balance accounts
  • Post any received legal payments, code for deposit & create backup documentation for each deposit
    • Minimum of monthly filing for these documents in CCMC designated file cabinets
  • Based on calendared tasks, prepare collections reporting by queuing delinquency reporting in VMS & preparing recommendations for new collection actions in excel report
    • Correspond with association for lien & legal approval accounts recommended
  • Update collection tracker with date of process & order #s for processed items upon completion of charge application in VMS
  • Prepare any approved liens for recording
  • Prepare any approved accounts for legal referral
  • Monthly review of monitored payment plans
  • Monthly confirmation of legal accounts with onsite/attorney

What we’re looking for:

  • Two years’ accounts receivable experience, preferred
  • HOA industry experience, highly preferred
  • Experience working in a fast-paced environment
  • Effective multi-tasking skills
  • Excel/Microsoft Office Suite experience
  • Excellent communication skills both written and verbal
  • Ability to work independently and problem-solve with minimal help
  • Strong organizational and prioritizing skills
  • Must pass a pre-employment drug screen and background check

What we offer:

  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • Wellness program
  • Flexible Spending Accounts
  • Company-matching 401k contributions
  • Paid vacation, holiday, and volunteer time
  • Company-paid Short-term Disability
  • Optional Long-term Disability
  • Employee assistance program
  • Optional Pet Insurance
  • Professional education assistance
  • Perhaps most importantly, a service-oriented team who is dedicated to your success

About our Team:

Our team members are the strength behind CCMC. If you thrive working in a fast paced environment, enjoy portfolio work, are driven to succeed and enjoy building strong client relationships, this role could be just right for you.



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