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Lead Airport Dispatcher

3 months ago

Peach Springs, United States Grand Canyon Resort Corporation Full time
Job DescriptionJob DescriptionHUALAPAI PREFERENCE

Position: Lead Airport Dispatcher
Department: Airport
Classification: Non-Exempt
Salary Range: H5
Supervisor: Airport Supervisor

Disclaimer: Job description does not encompass all aspects of the position; other duties may be assigned.

Position Summary:
Primary responsibility is to coordinate all emergency requests to appropriate units; secondary responsibilities are to analyze data on aircraft operators as well as act as a liaison between the airport and aviators. Coordinates all police, fire, ambulance and other emergency requests, relaying instructions to the appropriate response unit. Receives calls from the public or staff related to criminal activity, fire or medical emergencies and broadcasts orders to security, police and fire/emergency services units. Interprets and prioritizes, in an accurate manner, incoming and outgoing information by radio, phone, verbal communication, or written record. Transmits and receives messages from security, police, fire department, other law enforcement entities, emergency medical services and Tribal agencies. Records calls, broadcasts and complaints received. Analyze data provided by operator manifests and other sources to identify trends in aviation patterns. Use data to keep track of operation and passenger counts for presentation to the FAA. Communicates with incoming air traffic and handles communications with aircraft parking and ground taxi activity. Participate in training regularly; both required and optional certifications provided by the company require a signed training agreement.

Knowledge and Abilities:
1. Identify key performance indicators and present them numerically and graphically for senior management.
2. Suggest process improvements to Supervisor and Managers.
3. Lead Dispatch Team on projects, especially those specifically related to data analytics.
4. Knowledge of basic accounting skills. Be able to transpose data from written sheets into a database and mine the data for information.
5. Working knowledge of Microsoft Office applications.
6. Ability to communicate effectively both orally and in writing. Ability to give clear, concise directions, be easily understood and record and generate reports accurately.
7. Ability to function calmly and stay focused in crisis or emergency situations.
8. Ability to monitor and handle multiple conversations and interpret and prioritize incoming and outgoing information.
9. Ability to perform mathematical calculations, adding, subtracting, dividing and multiplying whole numbers, fractions and decimals.
10. Ability to read maps and give location directions.
11. Knowledge of two-way radio communications. Working knowledge of emergency response systems on property.
12. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
13. Knowledge of Grand Canyon West locations and operations.

Duties & Responsibilities:
1. Conduct daily Dispatcher job duties
2. Coordinate all police, fire, ambulance and other emergency requests, relaying instructions and directions to the appropriate response unit.
3. Receive calls from the public or staff related to criminal activity, fire or medical emergencies and broadcast orders to security, police and fire/emergency services units.
4. Interpret and prioritize incoming and outgoing information by radio, phone, and verbal or in writing in an accurate manner.
5. Communicate with incoming aircraft and handle on the ground communications for aircraft taxi and parking instructions.
6. Transmit and receive messages from security, police, fire department, other law enforcement entities, emergency medical services and Tribal agencies. Record calls broadcasts and complaints received.
7. Train in aircraft rescue and firefighting procedures.
8. Relay instructions or questions and maintain contact with remote units.
9. Prioritize incoming and outgoing information accurately and handle multiple conversations.
10. Perform other work-related duties as assigned.

Minimum Qualifications:
1. Prior data analytics experience.
2. Basic Excel and other Microsoft Office skills.
3. Good oral and verbal communication skills.
4. Pass all required educational courses on a timely basis as required.
5. Valid Drivers License with clean driving record.
6. Clean criminal record required.
7. High School Diploma or GED.

Preferred Qualification:
1. Prior Airport and/or Dispatch experience.
2. Advanced Excel and other Microsoft Office skills highly preferred.
3. Basic accounting skills highly preferred.
4. Willingness to participate in additional cross-training either on own time or training provided by company (EMT, Rope Rescue, etc.).
5. Preference given to Hualapai Tribal members.


Working Conditions:
Environment which requires sitting for long periods of time. Required to be able to lift up to 25 lbs. Must be able to communicate using various means and may have to visually access situations. Must be able to work varying schedules, weekends and holidays. Willingness to work in remote location.