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Customer Service Associate

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Garden Grove, United States AST Development Full time
Job DescriptionJob Description

Our ever-evolving team will be adding a fresh and innovative entry-level Customer Service Associate to our Marketing and Customer Service Department. The entry-level Customer Service Associate who we select to join us will gain a complete understanding of every department within our firm with the help of intensive training provided by our management staff.

As an entry-level Customer Service Associate representative, you will be responsible for representing clients, consistently managing their brands, and maintaining familiarity with competitors within the region. Our firm's motto is perpetual growth and opportunity, and we can guarantee this to our new entry-level Customer Service Associate representative.

Entry Level Customer Service Associate Daily Responsibilities:

  • Track and report to Senior Management the daily sales and territory assessments of oneself and their team
  • Participate and attend weekday meetings to go over tools and tactics for each day’s success
  • Stay current on product knowledge and promotions along with competitor's offerings to ensure the best opportunity for the enlightenment of potential customers
  • Travel locally to assigned territory and nationally to conferences and potential new client meetings
  • Build and maintain a productive relationship with the customer throughout their entire experience

Entry Level Customer Service Associate Qualifications:

  • Bachelor's degree or demonstrated success in a comparable customer-facing position
  • Strong problem-solving, influence, and negotiation skills
  • Prior experience in customer service and sales
  • Comfortable making presentations regularly and interacting with clients and customers on a daily basis in meetings and phone interactions
  • Maintain flexibility with one’s work schedule, and the ability to travel is a plus



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