Card Room Supervisor

1 month ago

Miami Gardens, United States Calder Race Course Incorporated Full time
Job DescriptionJob Description

Calder Casino is an exciting place to work As a Card Room Supervisor, you will assist the Card Room Manager with ensuring the successful operations of our brand new card room. Being proactive and creative will be a huge plus in getting the room up and running. Knowledge and experience of poker and player banked games is required. We look forward to learning more about you at Bigger. Better. Calder.

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more

FUNCTION

The Card Room Supervisor is responsible for creating “Winning Experiences” for our guests in the card room. Ensuring the card room is appropriately set up and staffed for operations on a daily basis. The supervisor must ensure the card room staff is adhering to all the regulatory processes for compliance.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Monitor staffing levels to maintain high levels of service to our guests.
  • Assists in the hiring, development, and evaluations of staff.
  • Reviews and monitors standards of operation and regulations.
  • Assists the Card Room Manager with coordinating the department’s promotions and procedures.
  • Knowledgeable of marketing promotions, casino events, and poker systems
  • Ensure the safety and security of all guests and Team Members.
  • Acts as a Card Room Dealer when necessary.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Resolves any player dissatisfaction or guest service complaint in a professional manner.
  • Safeguard casino assets.
  • Promotes a culture of Team Member engagement according to Calder’s core values.
  • Establishes and maintains effective channels of communication upward, downward, and laterally.
  • Ensures standards of performance and regulations are followed by both card room dealers and guests.
  • Performs other duties as required.

STANDARDS OF PERFORMANCE

  • Knowledge of player banked card games.
  • Maintaining a professional working relationship among all personnel and guests.
  • Knowledge of state gaming laws and regulations.
  • Adherence to Code of Conduct and all Calder Casino policies and procedures.
  • Maintain and promote our business strategy.
  • Maintain an open door policy for Team Members to allow open communication.
  • Oral and written communication skills.
  • Exceptional guest service skills.
  • Willingness to assume overall responsibility relative to the performance of the Cardroom.

EDUCATION, TRAINING, AND EXPERIENCE

  • One to two years of experience as a poker dealer, supervisor, or poker floor person
  • 4-year degree or training in a related field or equivalent work experience.
  • Ability to obtain and maintain a valid gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

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