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Room Service Operations Supervisor

2 months ago

Miami, United States Four Seasons Hotels Limited Full time
About Four Seasons:

At Four Seasons, we are driven by our people. Our team is a diverse group of individuals dedicated to personal growth, striving for excellence, and treating one another with respect and kindness. We create unforgettable experiences for our guests, residents, and partners through our commitment to luxury and heartfelt service. We understand that the key to delivering exceptional guest experiences lies in providing our employees with a world-class workplace and a vibrant company culture.

We believe in recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same respect we wish to receive. Whether you work with us, stay with us, or explore with us, our mission is to create lasting impressions. We believe that life is enriched when we connect with the people and the world around us.

About the Location:
Experience the perfect blend of urban sophistication and tropical relaxation in our Miami location. Nestled above the vibrant Brickell Avenue, our hotel offers the best of both worlds—exciting city adventures and a serene escape. Enjoy our lifestyle-inspired lobby, indulge in delightful dining options, and unwind in our sun-kissed sanctuary, complete with a pool and hammocks. All of this is set against the stunning Miami skyline, just moments away from the city's thriving art, dining, and entertainment scenes.

Four Seasons Hotel Miami is seeking a Room Service Operations Supervisor who embodies a passion for excellence and brings enthusiasm to every task. Our team members have the unique opportunity to enhance our guests' experiences by delivering exceptional service and knowledge in support of our esteemed organization.

The Opportunity:
  • Oversee the daily operations of In-Room Dining in the absence of the Food & Beverage Manager, ensuring adherence to Four Seasons standards.
  • Recruit, train, evaluate, lead, motivate, coach, and manage all staff within the room service department to uphold our cultural and core standards.
  • Maintain a visible presence in the operation, provide recognition, foster positive public relations, and address any guest inquiries, concerns, or special requests.
  • Ensure the quality of all food items, ingredients, and preparation methods, while providing knowledge of wines and spirits in an elegantly appointed environment dedicated to 24-hour in-room dining and private bar services.
  • Manage labor and operating expenses through effective scheduling, purchasing decisions, and inventory control.
  • Monitor the physical condition of facilities and equipment, recommending improvements as necessary.
Preferred Qualifications and Skills:
  • One to two years of experience in a supervisory or assistant manager role within Food & Beverage.
  • Familiarity with division operations and Four Seasons cultural and core standards, policies, and procedures, typically acquired through on-the-job experience.
  • Understanding of food & beverage service, cost control, labor management, maintenance, merchandising, and accounting.
  • Proficiency in operating computer systems related to food & beverage services.
  • Strong reading, writing, and verbal communication skills in English.
  • Ability to work eight to ten hour shifts; scheduled days and hours may vary based on operational needs.
Benefits Four Seasons Employees Enjoy:
  • A supportive employee culture that encourages authenticity.
  • Comprehensive learning and development programs to enhance your skills.
  • Diverse employee engagement events throughout the year.
  • Exclusive discounts and travel programs with Four Seasons.
  • Competitive compensation and benefits, including Medical, Dental, Vision, and Retirement Plans.
  • And much more.
Visa Requirements:

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.