Loss Prevention Supervisor

2 weeks ago

Miami, United States Accor Full time

Company Description


Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you’re ready to explore the area, it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.


Job Description


Purpose:          To ensure that the hotel guests, heartists, and hotel property are maintained in a safe and secure environment. Respond to people’s needs, accidents, incidents in a fast and efficient manner to degrease losses and increase safety and wellness. Accurately reporting all incidents and actions taken in the shift.

Reports to:      Director of Loss Prevention

Essential Functions:

  • Performs Security rounds of the hotel as follows:
  1. Restaurant.
  2. All lobby areas and the heartists entrance and garage.
  3. Penthouse, banquet rooms, pool deck.
  4. All guest floors.
  5. Executive offices.
  6. Service levels. (heart of the house areas)
  7. Outside areas (sidewalks, front and back of the hotel)
  8. Loading dock.
  • Patrols all locations requiring special attention as frequently as possible.
  • Writes workers’ compensation incident reports and take appropriate actions dealing with medical situations and emergencies. 
  • Responsible to handle, log and store lost and found items. Responds to guest requests about lost and found.
  • Responds immediately to emergency incidents and security requests as assigned.
  • Ensures maximum guest, heartists, and hotel safety and security at all times.
  • Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
  • Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures.
  • Performs duties as assigned by the Director of Rooms and Loss Prevention Manager and Loss Prevention Supervisors, and responds to the directions from any Executive Committee member or Department’s Managers.
  • Creates and maintains the highest standards of safety and security at all times, being professional in attitude, appearance, and application of duties.
  • Checks heartists leaving and entering the hotel at the beginning and end of the shifts, or at any time when a heartist leaves the hotel.  Collects all package passes and inspects parcels taken from the hotel.
  • Monitors the security of the deliveries.
  • Confiscates all unauthorized parcels and notifies the Director of Rooms and Loss Prevention Manager and the appropriate department head of the situations, logs it.
  • Checks all I.D's of the hotel visitors, vendors, applicants and escort them to the appropriate location. Notifies the department head involved for permission for non-staff personnel to enter the premises.
  • Monitor heartists entrance, checking I.D. cards.
  • Maintain visitor's log - issue passes.
  • Enforce package pass policy.
  • Enforce heartists entrance and parking policy.
  • Distribute heartists documents or messages as necessary.
  • Submit end of shift report.
  • Maintain shift, Laundry and Lost and Found Log
  • Work special events securing the areas as required by DOE.
  • Does not leave assigned station unless properly relieved as specified by the Director of Rooms, or Loss Prevention Manager.
  • Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Loss Prevention Supervisor.  This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information, cleaning and organizing the office areas.
  • Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.

Hotel Specific Essential Functions:

  • Conduct locker rooms inspections
  • Patrol of all areas of the hotel. Monitor life and safety systems to include fire panels, cameras.
  • Perform investigations as needed.
  • Responds to police officials in the building, to include fire department.
  • Any other assignments by management.
  • Flexibility to work different shifts to include overnight as per business needs.
  • Execute all emergency protocols.

Requirements:

  • Ability to read, write and speak in English. Spanish is a plus.
  • Flexibility

Tools and Equipment:

  • Telephone, pen/pencil, computer and printer, file folders, filing cabinet, radios, cameras.  
  • Lift jack dolly, hand truck, camera, first aid equipment.

Working Environment:

  • Interior of hotel, in all areas with exposure to extreme temperatures.
  • Exterior of hotel with exposure to weather conditions.
  • Exposure to various hazardous chemicals.
  • Must be able to lift 50 pounds
  • Must be able to stand, walk for extended periods of time

Additional Information


All your information will be kept confidential according to EEO guidelines.

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