Customer Service Representative

4 months ago

Bellevue, United States Bellevue Veterinary Emergency + Specialty Full time
Job DescriptionJob Description

Veterinary Customer Service Representative / Receptionist (Full -time or Part-timeovernight shifts 7pm-7am Sat, Sun, Mon. Part-time day shift 7am to 7pm Sunday and one flexible weekday)

Quality medicine starts with happy team members.

We Love PetsandPeople.Bellevue Veterinary Emergency and Specialty Hospital was established with one goal in mind: to be there for pets and their people. We know emergency visits aren't planned, and navigating specialty care can be overwhelming. We are looking for dedicated team members to join our growing team and help us implement people-centric processes to create an environment where pets receive world class care and pet parents receive clarity and compassion at every step in the process. At Bellevue Veterinary Emergency & Specialty, we work hard to deliver unparalleled care, experiences for our patients and clients. Providing fulfilling careers and enabling healthy work-life harmony aren't talking points for us, they're part of who we are. We listen to our staff to understand what matters most, and work to ensure everyone has the support they need to thrive.

We believe learning is a life-long commitment.Building our team, we require leaders who take the initiative to growand we help them do just that. Our goal is to help people be the best version of themselves. Interested in learning a new skill? Pursuing another credential? We're on your side, providing resources and support to help you fulfill your goals.

AsCustomer Service Representative (CSR) you will actively recruit new clients and promotehospital services. You will be schedulingclient visits and drivingthe flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. You will provide exceptional and compassionate communication with ourclients to help coordinate effectivepatient care and influencepet parentsto return and refer their friends and families.

What You'll Do:

  • Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
  • Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customers.
  • Welcome clients and pets, ensuring that they are comfortable in the hospital.
  • Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software.
  • Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary team memberas needed.
  • Schedule client appointments and follow-up exams. Work with veterinarian(s) and medical support teamas needed to ensure optimal scheduling.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices.
  • Dispense prescription items per the veterinarian's instructions and sells retail products.
  • Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer.
  • Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem.
  • Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets.
  • Comply with all practice policies, quality assurance guidelines, and minimum standards of care.
  • Perform other duties and projects as requested.

Knowledge Skills and Abilities:

  • Ability to provide effective customer service principles.
  • Basic knowledge of medical terminology.
  • Basic proficiency with a variety of computer programs including Microsoft Office Suite.
  • Basic written, verbal, and active listening communication skills.
  • Strong customer relations and interpersonal skills.
  • Exercises tact and diplomacy in dealing with sensitive issues and situations.
  • Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
  • Strong organizational and time management skills.
  • Effectively and quickly responds to requests in a proactive manner.
  • Strong attention to detail and high level of accuracy.

Education:

High School Diploma or GED required

Experience:

1+ years experience in veterinary, healthcare, orretail sales/customer service required

Working Conditions/Physical Demands:

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.

Benefits:

  • 401(k) retirement plan with company matching
  • Employee assistance program offering complimentary family, financial, substance abuse, and mental health counseling
  • Complimentary uniform
  • Generous employee pet healthcare discounts
  • Opportunities forparticipating in international philanthropic projects through Lakefield's partnership with World Vets

Schedule:

  • FT or PT overnight shifts 7 pm to 7 am Sat, Sun, and Mon(Regular hourly wage plus$1.50 overnight shift differential)
  • PT day shift 7am to 7pm Sundays and one flexible weekday.

Please contact Nikki.Kincl@BellevueERSP.comwith questions or to submit your resume.

  • Have you worked with animals before or have animal care experience? If no, please explain why you wish to work in this field.

  • Healthcare Customer Service Representative

    4 weeks ago

    Bellevue, Washington, United States Providence Health & Service Full time

    Job OverviewThe Healthcare Customer Service Representative serves as the initial point of contact for patients. This role is essential in ensuring a high level of patient satisfaction by delivering outstanding customer service through phone interactions and virtual visit platforms. Key Responsibilities:- Manage front desk operations and patient...

  • Customer Service Representative

    2 weeks ago

    Bellevue, United States Magic Connections Full time

    The customer comes first within the hospitality industry and that is no exception at Magic Connections. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    3 months ago

    Bellevue, United States ACG Seattle Full time

    Our company is a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter Customer Service Representative to assist with our firm's strategic and...

  • Customer Service Representative

    2 weeks ago

    Bellevue, Washington, United States Planet Fitness Full time

    {"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a judgement-free zone where our members can achieve their fitness goals. As a Member Services Representative, you'll play a key role in delivering exceptional customer service and ensuring a positive experience for our members.Responsibilities:*...

  • Customer Service Representative

    2 weeks ago

    Bellevue, Washington, United States The Bartell Drug Company Full time

    Customer Service RepresentativeAt The Bartell Drug Company, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Provide excellent customer service by assisting customers with their shopping needs and...

  • Customer Service Representative

    2 weeks ago

    Bellevue, Washington, United States FastSigns Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at FastSigns, you will be the initial point of contact for current and prospective customers. Your primary goal is to provide exceptional customer service, ensuring that every interaction is positive and memorable.Key Responsibilities:Prepare...

  • Customer Service Representative

    2 weeks ago

    Bellevue, Washington, United States Domino's Pizza LLC Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Bellevue, Washington, United States The Croghan Colonial Bank Full time

    Customer Service Representative, Full-Time - Position Overview – This role is essential in delivering a superior, professional, and friendly customer interaction while executing a diverse range of financial transactions. The representative ensures accuracy in processing transactions in accordance with established guidelines, policies, and compliance...

  • Customer Service Representative

    4 days ago

    Bellevue, Washington, United States Chevron Full time

    Customer Service Representative/CashierChevron Stations Inc. is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Cashier. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized store...

  • Customer Service Representative I

    2 weeks ago

    Bellevue, Washington, United States JobTracks Full time

    Customer Service Representative I **Job Summary** The Customer Service Representative I is a key role at JobTracks, responsible for delivering exceptional customer experiences through timely and effective issue resolution. **Key Responsibilities** * Respond to routine customer inquiries and issues related to products or services * Resolve customer...

  • Customer Service Representative

    7 hours ago

    Bellevue, Washington, United States SeaMar Community Health Centers Full time

    Job Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated.Key Responsibilities:Serve as a...

  • Customer Service Representative I

    2 months ago

    Bellevue, United States JobTracks Full time

    **Customer Service Representative I** WA - Bellevue Valid Through: 12/5/2021 Description: * The Customer Service Representative I is responsible for answering routine questions and issues about products or services from internal and external customers * Able to effectively resolve inquiries or escalate concerns in a timely fashion * Frequently escalates...

  • Customer Service Representative

    1 week ago

    Bellevue, Washington, United States POOLCORP Full time

    About the JobThe Customer Service Representative is a key role in empowering our customers to build, manage, and grow successful landscape businesses. As a representative of Horizon Distributors, you will be the face of the sales center and the primary point of contact for walk-ins, phone orders, and will-call service.Responsibilities:Provide exceptional...

  • Customer Service Representative I

    5 days ago

    Bellevue, Washington, United States JobTracks Full time

    **Customer Service Representative I Role**At JobTracks, we're seeking a skilled Customer Service Representative I to join our team.**Key Responsibilities:**• Respond to routine questions and issues from internal and external customers about products or services.• Effectively resolve inquiries or escalate concerns in a timely fashion.• Frequently...

  • Customer Service Representative

    2 weeks ago

    Bellevue, Washington, United States Staples Full time

    **Job Summary**We are seeking a collaborative and inclusive Customer Service Representative to join our team at Staples Connect. As an Enrollment Agent, you will play a key role in helping our customers navigate the TSA Precheck process while providing exceptional customer service in our retail stores.**Key Responsibilities:**Provide excellent customer...

  • Healthcare Customer Service Representative

    4 weeks ago

    Bellevue, Washington, United States Providence Health & Service Full time

    Job Overview The Patient Services Specialist serves as the initial contact for patients, playing a vital role in ensuring high levels of patient satisfaction through outstanding customer service via phone and virtual platforms. This position encompasses responsibilities such as front desk operations, patient registration, insurance billing, and payment...

  • Customer Service Representative

    2 weeks ago

    Bellevue, Nebraska, United States Kroger Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving customer concerns, and maintaining a positive and welcoming store environment.",...

  • Customer Service Representative

    5 days ago

    Bellevue, Nebraska, United States Blue Moon Fitness Full time

    About Blue Moon FitnessWe're a dynamic health club dedicated to helping our members achieve their fitness and wellness goals. As a Front Desk Representative, you'll play a vital role in delivering exceptional customer service and creating a welcoming atmosphere for our members.What We OfferBonus Based on Performance: Earn a competitive hourly rate based on...

  • Customer Service Representative

    2 weeks ago

    Bellevue, Washington, United States City of Bellevue, WA Full time

    Job SummaryThe City of Bellevue is seeking a Customer Service Specialist to work at the Robinswood Tennis Center. This is a part-time, variable hour position that requires excellent customer service skills and the ability to work independently in a fast-paced environment.Key ResponsibilitiesRepresent the City in a positive manner and provide quality customer...

  • Customer Service Representative

    3 weeks ago

    Bellevue, Washington, United States Savers Value Village Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to...