Customer Service Manager

3 months ago

North Miami Beach, United States Plum Market Full time
Job DescriptionJob Description

Plum Market is an emerging leader in the Grocery Retail industry. We are committed to stocking the very best selections of All Natural, Organic, Local, and Specialty Grocery items.

Our Team Members are passionate about delivering the highest quality food, beverage, and grocery essentials to our Customers, helping them achieve a better lifestyle. We make our Team Members and our Customers our top priority by delivering the best possible Customer retail experience.

Our Plum Market Grocery Stores are a reflection of the very communities we serve. From our Team Members to our Customers, local vendors and product selection, we are proud of the inclusive culture in which we thrive, and strive to promote at Plum Market. If you share our enthusiasm, please apply to see how you may fit in.

Benefits of working at Plum Market:

Full time position.

We can offer a variety of retail shifts to help with your work/life balance.

You can learn about great food and grow your passion at the same time.

We provide exceptional training to help you grow your knowledge.

Paid time and a half for working any of these five federally recognized holidays: New Year’s Day, Labor Day, Fourth of July, Memorial Day and Thanksgiving.

Promotional opportunities. We are a growing company and you can grow with us

Variety of medical, dental, and vision benefits to cover you and/or your family.

401k with company match after a 6 month waiting period.

20% off Team Member Discount.

50% off Team Member Lunch Discount.

Plum Market offers a desirable and rewarding place to work.

Employment is contingent on a successful background check.

Description:

The Customer Service Manager is responsible for the exceptional execution of Customer Service at the Service Desk, Self-checkout and Cashier pods. They ensure all Plum Market Service standards are met and Customer issues are resolved. They will train, supervise, oversee, and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market.

Who you are:

You model and provide exceptional Guest Service.

You are organized, detail-oriented, and wish to continuously learn and grow your capabilities.

You are eager to collaborate with Store Operations, Director, Ownership and the other Team Leaders to make your department the best it can possibly be.

You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.

You are innovative and have the courage to pursue new ideas.

You love a challenge and the satisfaction that comes from meeting it.

You inspire people to want to be their best selves.

What you will bring:

Ability to manage multiple Teams and product lines simultaneously.

Ability to work a variety of shifts including nights, weekends and holidays.

Excellent verbal and written communication skills.

Proficiency in Microsoft Suite.

Ability to stand and walk for up to 4 hours without a break – we work on the floor, and alongside our team.

Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.

What you will do:

Give exceptional Service to our Customers.

Lead The Team Members in the department.

Communicate effectively with Customers, Team Members, Store Leadership and Director Group.

Adhere to all Plum Market policies and standard operating procedures.

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