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Customer Service Representative

2 months ago

North Miami Beach, Florida, United States TD Bank Group Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at TD Bank Group. As a key member of our retail banking team, you will be responsible for delivering exceptional customer experiences while providing solutions and referrals for TD products and services.

Key Responsibilities:

  • Consistently execute behaviors to deliver a legendary customer experience in the store
  • Conduct needs-based conversations and offer financial solutions to meet customer needs
  • Makes quality referrals to appropriate partners
  • Responsible for meeting individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Proactively reaches out to customers to deepen relationships through needs-based conversations
  • Performs a broad range of tasks of varying complexity and scope
  • Participates in opening and closing store procedures
  • Opens accounts and related services
  • Originates loan applications, prepares documents and conducts loan closings

Requirements:

  • High School diploma or GED
  • 1+ years of related experience required
  • Superior customer service skills
  • Teller experience (Preferred)
  • Strong organizational skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear and consistent
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary License (Preferred)

Why Join TD Bank Group?

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.