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Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Manager to lead our Customer Service team. The successful candidate will be responsible for providing strategic leadership and supervision to the team, ensuring that customer expectations are met and exceeded.
Key Responsibilities- Leadership and Supervision: Provide direction and guidance to the Customer Service team, ensuring that individual objectives and training plans are met.
- Customer Experience: Ensure that customer inquiries and issues are resolved in a timely and professional manner, maintaining a high level of customer satisfaction.
- Process Improvement: Analyze and develop new processes to support ongoing customer claim issues, ensuring compliance with health plan and state guidelines.
- Performance Management: Monitor and evaluate team performance, identifying areas for improvement and implementing necessary policies and procedures.
- Collaboration: Work closely with other departments to streamline processes and provide efficiencies, ensuring a high level of collaboration and communication.
- Training and Development: Provide coaching, development, and performance management to team members, ensuring that they have the necessary skills and knowledge to perform their roles effectively.
- Communication: Communicate effectively with team members, management, and other stakeholders, ensuring that information is shared and understood.
DentaQuest is a leading oral health company, dedicated to improving oral health in the communities we serve. We are a growing, financially sound company with many advantages to offer to our employees, including competitive salaries, a great benefits package, and a stimulating, productive work environment.
We are an equal opportunity employer, committed to diversity and inclusion. We believe that your work history is the best measure of the value you will bring to the company, and we do not base any employment decision on a person's race, religion, color, national origin, gender, sexual preference, marital status, age, veteran status, or disability unrelated to the ability to do the job.
