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Shift Lead
5 months ago
Join our team at Kreation, a thriving company in the health and wellness industry dedicated to delivering quality products and exceptional service.
Do you have a passion for Health and Wellness? Do you have restaurant/food service experience? We are currently seeking a passionate and experienced leader to oversee our day-to-day operations and ensure the highest standards of performance and customer satisfaction. As a store KIC, you will play a crucial role in coordinating and leading our operations to achieve sales, cost, and service objectives. Your responsibilities will include supervising and training our Kreation Krew members, ensuring compliance with safety and sanitation procedures, and maintaining our high standards of cleanliness and product quality.
Key Responsibilities:
- Drive company sales growth and profitability through customer-centric selling, teamwork, superior product knowledge, and delivering an impeccable customer experience.
- Coach and elevate team performance in real-time to maximize team selling potential. Set clear goals and expectations for all associates on every shift.
- Ensure that company standards for store and associate appearance are consistently met.
- Ensure that Front of House (FOH) staff enroll all customers in our Loyalty Program.
- Assist in the hiring, retention, and development of high-caliber team members.
- Ensure timely training and certification for all Kreation Krew members.
- Review processes, conduct performance evaluations, and manage downtime effectively.
- Lead by example in embodying Kreation’s service standards.
- Maintain equipment and store appearance according to company standards.
- Achieve company objectives in sales, service, quality, and cleanliness.
- Maintain accurate records and assist in inventory control.
- Perform other duties as directed by upper management
What We Offer:
- Health Insurance- Medical, Dental, and Vision Insurance
- 50% discount on organic meals every day
- Tips, bonuses, and sales rewards
- Opportunities for career growth
Qualifications:
- Restaurant/ Food industry experience preferred
- Minimum 2 years management experience
- Passion, knowledge, interest in health, and/or wellness is plus
- Ability to build customer relationships and deliver exceptional service.
- Ability to quickly adapt & embrace new procedures, processes, and shifts to priorities.
- Must be an excellent organizer and problem solver with strong project management skills.
- Strong verbal & written communication skills
- Previous retail and/or hospitality leadership experience preferred.
- Previous cash-handling and POS experience.
- Ability to move and/or lift up to 50 pounds.
- Must have a valid California Food Handler Card, or applicable state required certification.
- Hours vary Monday – Sunday, days, evenings, and weekends. Must have flexible availability including holidays
Join our team at Kreation and be part of a company committed to excellence in service and quality. Kreation offers numerous opportunities for career development and growth as we continue expanding across Southern California, with twenty-three current stores in the Greater Los Angeles Area.
