Service Dispatcher

3 months ago

Belmont, United States Wicked Cool Mechanical LLC Full time
Job DescriptionJob DescriptionThe Service Dispatcher reports to the Operations Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.

Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Representative duties include:
  • Assisting the Operations Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
  • Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
  • Coordinating the scheduling of the maintenance program
  • Scheduling of installing projects.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Operations Manager.
  • Working with part coordinator to send service repair quotes and follow up.
  • Scrub service tickets daily to look for additional work.

Job Qualifications:
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
  • Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
  • Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
  • Current (state) drivers license.
Benefits
100% Company paid health insurance
11 Paid Holidays
401K with company match
PTO
50-75% Remote

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