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Security Officer

2 months ago

Belmont, United States McLean Hospital(MCL) Full time
Job Summary

We are seeking a highly skilled and experienced Security Officer to join our team at McLean Hospital. As a Security Officer, you will be responsible for ensuring a safe and secure environment for patients, visitors, and staff. This is a 16 hour shift position, working Saturdays and Sundays.

Key Responsibilities
  • Operational Functions
    • Perform daily operational functions as directed by the Security Supervisor or Dispatcher to ensure efficient operation of the department.
    • Respond immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
    • Respond immediately and appropriately to all emergency, contingency, or disaster situations.
    • Respond as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher.
    • Document all incidents after response and inform Dispatcher of actions taken.
    • Complete all electronic incident reports in an objective manner, write in a clear style, and submit all incident reports and accompanying documentation prior to departing from campus at the end of the shift.
  • Customer Service and Community Policing
    • Utilize strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
    • Manage complex and dynamic situations to help restore order, investigate nefarious or criminal activity, and take the appropriate safety and security actions.
  • Investigations and Reporting
    • Conduct initial investigations into all reports of suspicious activity, persons, hazards, or risk and take the necessary steps to mitigate risk to patients, visitors, and staff.
    • Take appropriate actions when necessary, based on training procedure and legal requirements.
  • Access Control and Parking
    • Ensure that only authorized vehicles are allowed access to parking areas controlled by McLean and document violations of parking policy.
    • Perform access control functions, including ensuring that all employees, vendors, and contractors are in possession of an authorized form of identification and that it is clearly visible.
  • Dispatch and Console Duties
    • Perform Dispatch and/or Console duties as assigned by the Supervisor/Manager, including coordinating Security activities, acting as liaison to other McLean departments and external agencies, and reflecting the friendly, courteous, helpful, and professional attitude of the department at all times.
    • Coordinate assignments of scheduled staff to calls for service and other activities in an equitable fashion.
    • Answer incoming internal and external phone calls, provide callers with information, and appropriate transfers.
    • Prioritize and assign responses to incidents and requests for assistance and ensure that all are resolved in a timely fashion.
    • Maintain a chain of custody of all property, evidence, and equipment turned in to the Security office.
  • Qualifications
    • Minimum of a high school diploma required.
    • A strong educational background (associate's or bachelor's degree) in criminal justice or related field is preferred.
    • A combination of both experience and education will be considered.
    • A minimum of 1-3 years of security or related experience preferred.
    • Must possess and maintain a valid Massachusetts Driver's License.
    • Must obtain and maintain required certification in the following programs (training provided by department): CPR/AED/First Aid, CPI De-Escalation Training, and International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days).