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District Operations and Culinary Manager- Tristate Market

2 months ago

New York, United States Tatte Holdings LLC Full time
Job DescriptionJob Description

The District Operations and Culinary Manager (DM) leads the operational effort of Tatte by inspiring, supporting, and helping grow cafes within their district. A DM is responsible for recruiting, training, growing, and motivating bcafé managers to deliver a warm, authentic and inspiring environment for both team members and guests. As a DM you will provide the cafe level management teams with the tools, training and follow-up necessary to achieve maximum operational and financial performance. DMs are problem solvers – able to diagnose and solve for the human and operational challenges that come with delivering on the smallest details to uphold and grow the Tatte brand. Successful DMs at Tatte are community ambassadors, skilled people developers, entrepreneurial, great at multitasking and priority management, have high personal standards, and are warm and genuine.

Scope of Responsibilities (included but not limited to):

  • Ensures the cafés are optimally staffed with talented managers at all levels and actively recruits, trains, coaches, motivates, develops and mentors a team of managers as café owners.
  • Demonstrates keen problem-solving skills - able to diagnose and fix all opportunities that arise at the field level – and prioritizes store performance issues to ensure that the most pressing issues are addressed first.
  • Models authentic, warm guest experience and is responsible for instilling great service in team.
  • Demonstrates exceptional people performance management skills with the ability to identify talent and develop managers and hourly team members by giving timely, honest and ongoing coaching and feedback through one on ones and performance appraisals.
  • Drives expert operational practices and standards and leverages existing systems and internal and external best practices as well as develops new processes to drive greater effectiveness and efficiency.
  • Monitors and manages the business through analysis of metrics and trends across district cafes in order to develop effective means to close gaps between actual performance and company guardrails.
  • Ensures food safety and quality at all cafes within district, including all food safe processes and standards, and drives immediate resolution to any deviation from standard.
  • Interface with cross-functional department partners to ensure seamless communication and coordination of deployments and change management activities.
  • Creates an environment fostering trust, integrity, respect, initiative, accountability, open communication and teamwork.
  • Provides expertise on company policies and procedures and immediately addresses any lapses in compliance with Tatte policies or local, state and federal laws.

Working Conditions / Essential Functions

  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Position Requirements:

  • Ability to work well under pressure in a feedback-oriented, fast paced, ever changing work environment
  • Excellent verbal and written communication skills
  • Highly organized with strong attention to detail
  • High integrity and professionalism
  • High School education or equivalent

Preferred Skills:

  • Minimum 2-4 years’ experience working as a District Manager managing 4 or more high-volume, full service and/or polished fast casual restaurant
  • Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
  • Proficient in Microsoft Office including Word, Excel, Outlook
  • Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX
  • ServSafe, Allergen and ChokeSaver Certifications

Benefits and Perks:

  • Competitive pay (typically DM pays starts at $115k+, depending on experience)
  • Quarterly bonus program
  • Parking benefit when in position
  • Paid vacation and sick time
  • 401(k) (with a vesting match)
  • Free EAP employee assistance programs
  • Flexible schedule with no late nights
  • Health, dental and visual insurance
  • Free meals and drinks
  • Exciting potential for growth