Surveillance Manager

1 month ago

New Kent, United States Colonial Downs Group LLC Full time
Job DescriptionJob Description

ABOUT COLONIAL DOWNS GROUP

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conducts processes for the hiring, training, development and efficient management of Surveillance staff.
  • Plans and organizes workloads and staff assignments as well as trains, motivates, and evaluates assigned staff.
  • Maintains department standards, guidelines, and objectives, and oversees other administrative processes, such as staffing and payroll.
  • Enforces all surveillance policies and procedures; suggests new and improved methods, procedures and technologies.
  • Responsible for maintaining adherence to budget; prepares data for the department operating budgets and acts on budget variance items.
  • Delegates duties and responsibilities to surveillance personnel based on operational needs to ensure adequate coverage.
  • Determines surveillance equipment needs to sufficiently observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal.
  • Ensures correct operation and maintenance of surveillance equipment and software systems, including CCTV cameras, and digital video recorders.
  • Utilizes appropriate telephone and radio protocol to maintain communication as a central point of contact for security-related incidents and emergencies
  • Coordinates the response to security incidents, alarms, and emergencies, directing surveillance operators and possibly security personnel to take appropriate actions and follow established protocols.
  • Monitors all company assets as well as property employees and guests for procedural violations.
  • Reviews and verifies all logs and reports of incidents involving cheating, theft, fraud, or other security breaches to the appropriate personnel.
  • Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct.
  • Maintains knowledge of gaming laws/racing regulations, and company policies to ensure adherence to all safety protocols and procedures.
  • Acts as a liaison with external agencies and/or company leadership as needed or requested.
  • Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

  • Demonstrated management and leadership skills in surveillance operational effectiveness
  • Excellent verbal and written communication skills
  • Excellent attention to detail and observational skills in analyzing video footage
  • Conflict resolution and mediation skills
  • Knowledge of gaming operations, rules, and regulations
  • Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts
  • Ability to multitask and respond to telephone and radio traffic

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent.
  • Vocational or technical certifications in related fields.
  • Five years of progressive experience in surveillance, security, or related field.
  • Other combinations of education and experience may be considered.
  • Must obtain a valid racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

  • The employee will be required to sit and remain stationary for extended periods of time.
  • While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The employee may be required to lift up to 50 pounds.
  • The employee may be required to work long hours, including nights, weekends, and holidays.
  • The noise level in the work environment is usually moderate to loud.
  • The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#colonialdowns

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