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Automotive Service Dispatcher
4 months ago
Andrews Cadillac is seeking an experienced Automotive Service Dispatcher for our Mt Juliet location.
Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated company with two great locations -- Brentwood, TN and Mt Juliet, TN. We treat our employees and customers like family, and we reward individuals who are passionate and motivated. Every employee here at Andrews Cadillac is critical to its success.
Benefits
- Medical, Dental, & Vision Insurance
- Life Insurance
- 401(k)
- Paid Training & Career Development
- Competitive Base Salary + Commission based on shop productivity
- Paid Holidays
- Employee Discounts on Products & Services
- Work/Life Balance
Responsibilities
- Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritize and control all comebacks to ensure proper and prompt attention.
- Ensure proper repair order documentation and correction noted on every repair order with the recorded time for each operation.
- Review job status frequently to ensure any change in time or cost estimates are communicated with the appropriate service advisor and/or customer.
- Maintain an organized and up-to-date repair log.
- Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Ensure that technicians follow warranty material disposition procedures.
- Coordinate parts requirements with the parts department.
- This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.
Qualifications
- High school diploma or equivalent
- Must be at least 18 years of age.
- Minimum one year of dispatching experience in an automotive service department
- GM experience required.
- Reynolds Ignite experienced preferred.
- Must be well organized and able to multi-task.
- Must be authorized to work in the United States
- Must be willing to participate in a pre-employment background check and drug screening.
- Must have a valid Driver’s License and clean/acceptable driving record.
Physical/Environmental Requirements
- Sedentary Work – Occasionally exerting up to 10 pounds and standing/walking up to 2 hours. This position requires the ability to occasionally lift items including small boxes, files, and walk short distances.
- Office environment – Requires the ability to operate standard office equipment, such as a keyboard, mouse, and computer.
- Must be able to read, write and have repetitive motion of the wrists, hands, and/or fingers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
